Senior Director, Data Center Operations - Canada

Senior Director, Data Center Operations - Canada

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2,000+ networks and 3,000 cloud and IT service providers in over 30 countries spanning six continents – and counting!

A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Owns day to day field operations for all data centers in the region. Responsible for execution, capacity management, consistent response/ structures, and streamlined support. Recruits, retains, develops, coaches regional IBX personnel. Leads fiscal responsibility and due diligence across all financial activities throughout their organization’s headcount, capital and expense purview, assesses data to improve processes and operational efficiencies and facilitates effective external and internal customer communication and coordination.

Responsibilities

• Drive strategic planning and priorities for data center operations, in alignment with Platform 2.0 

• Establish and track against KPIs, SLAs, and metrics (incl. regional performance, capacity, availability, budget) 

• Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience 

• Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination 

• Establish and track safety measures to ensure safety of frontline resources 

• Ensure consistency in experience and on-the-ground response across data centers in a region  

• Coordinate with global design and construction team to ensure consistency and efficiency 

• Own and track capacity management across data centers in a region   

• Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the corporate leadership team 

• Motivate employees around shared vision and change story in line with business transformation 

• Empower frontline resources to meet customer needs through incentives and process 

Qualifications

• 15+ years demonstrated track record of data center operations management and maintenance or similar; leadership and cross functional management experience 

• Experience optimizing a growing and evolving business – leading a large organization through a period of rapid growth, merger integration, or business transition 

• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results 

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence 

• Leader in the Magic of Equinix and guardian of the employee experience across the Region with the ability to build followership 

• Adept at balancing intense short-term pressures with overall long-term goals  

• Financial acumen and ability to connect operational objectives to financial results 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to [email protected]. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).