Senior Program Manager - Corporate Real Estate

Senior Program Manager - Corporate Real Estate

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

The Corporate Real Estate (CRE) Senior Program Manager, AMER, is primarily responsible for leading AMER CRE programs, collaborating closely with global counterparts, and leading all aspects of regional consistency, global alignment, and implementation and operations for all regional offices. This on-site role will be based out of Frisco, TX, and report to the Director, CRE AMER. Employees may have the flexibility for a hybrid schedule, where they divide their time between working remotely or in the office.

Responsibilities:

Programs

• Leads AMER regional adherence and consistency of global programs to ensure regional compliance and global alignment

• Seeks to contribute through continuous improvement and input into existing and new CRE programs

• Provides dashboard reporting with relevant and measurable metrics to guide the success of programs

• Accountable for regional sustainability and EH&S compliance programs and audits to maintain a safe, healthy, and sustainable office environment

• Responsible for the regional roll-out of the CRE Operations Playbook, team training, and adherence to policies and procedures

• Responsible for internal Customer Service Program development, training, and success measures

• Establishes and administers policies and procedures for events and coordinates activities and events with other departments

• Assists with management and development of annual functional budgets and metrics and provide regular reports as required.

• Collects decision-framing data, in particular data relating to occupancy, ticket responses, spend to date, and cost benchmarking

• Ensures the regional CRE Ops organization follows company processes and policies (in particular: finance, legal, compliance, and risk)

• Supports procurement and vendor management initiatives in conjunction with the Procurement and Legal departments on an ad hoc basis

• Ensures departmental compliance with OSHA/EH&S regulations regarding state and campus policies and procedures

• Seeks to continuously identify gaps, improve, review, and build processes, systems, and overall client satisfaction

• Driving other Operations projects and programs as needed

People Alignment

• Provides program leadership and guidance to team members, setting clear goals and developing individual capabilities

• Aligns corporate real estate team in efforts to ensure 100% adherence to Equinix and CRE guidelines and policies

• Honors our culture (the Magic of Equinix and the Operating Norms) and holds others to account for the same

• Actively encourages the inclusivity, wellness, and sustainability of the department's activities from the grassroots up

• Coordinates multiple and/or competing activities and assignments for efficient use of time and resources

• Identifies team training needs based on business activities and evaluation of team member job skills

• Ensures that the team adheres to proper procedures and quality standards, meets deadlines and corrects errors or problems

• Responds to internal and external customer questions and/or complaints about services, policies, and procedures

Stakeholder Management

• Ensure accountability of AMER CRE team members for CRE program compliance

• Aligns with global CRE counterparts for regional and global consistency

• Partners with counterparts in Finance, HR, IT (End-user, Network and AV), Procurement, Security, and Operations, providing the cross-functional representation for CRE in the region.

• Accountable for providing cross-functional representation for corporate real estate

• Takes a leadership role in and chips into Equinix special projects as a representative of the Corporate Real Estate department

Qualifications

• 10+ years experience as a CRE program/facilities manager within a multi-national company (ideally over 50,000 square feet) is strongly preferred

• Program/project management leadership

• Experience with sustainability programs

• Demonstrated empathetic leadership and team management experience

• A motivator and great teammate, a likable and personable person with strong interpersonal skills

• Strong leadership profile, demonstrating self-confidence and passion, customer service focused.

• Strong organizational and process management skills. Comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment

• Flexibility and comfort with ambiguity. Willingness to adopt new and innovative ideas and change

• Experience with small CRE project management

• Bachelor's degree in Business Management or MBA preferred

• IFMA, CoreNet, LEED, or other relevant industry certification

• Ability to travel to regional offices as needed

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer).