Service Design Intern

enges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world

• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor

• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events

• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix

Job Summary

As a Service Design Intern, you will join Equinix's growing Service Design team and support the transformation of experiences across our Global Operations and Design and Construction organization. This role is designed to provide hands-on exposure to Service Design, Experience Design, and Design Operations within a real business environment.

You will work closely with a Senior Service Designer and collaborate with a broader design team including UX Designers and UX Researchers, Design System Designers as well as partners across the business. Through this experience, you will gain practical knowledge of service design methodologies, contribute to ongoing Operations Excellence initiatives, support to design operations standards for service designers and develop an understanding of Equinix's business domain from the inside.

Responsibilities

Service Design Engagements (50%)

• Assist in creating service design deliverables such as customer journey maps, service blueprints, and research summaries / documentation

• Participate in design workshops, brainstorming sessions, and stakeholder meetings

• Help gather and synthesize user and stakeholder insights to identify pain points and opportunities

• Support UX research activities, such as note-taking, coordination, and basic analysis

• Help prepare materials for presentations and internal communications

• Learn and apply design thinking and service design methodologies in real-world scenarios

Service Design Operations (50%)

• Assist with improving workflows and optimizing the use of design tools (e.g., Miro, Lucid)

• Contribute to the standardization of strategic mapping artifacts and documentation

• Support Continuous Discovery practices through research tracking and organization

• Help document processes and maintain internal knowledge resources

• Collaborate with team members to identify opportunities for improving efficiency and consistency

Qualifications

• Currently pursuing a Bachelor's degree in Service Design, User Experience, Strategy Design, Business, Psychology, or a related field

• Strong interest in Service Design, Experience Design, or Design Operations

• Familiarity (academic or personal projects) with tools such as Figma, Miro, Lucid, or similar

• Strong communication and collaboration skills

• Comfortable with ambiguity and eager to contribute to problem-solving

• Experience with journey mapping, research, or design projects is a plus

• Experience from larger organizations/ projects with larger organizations is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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