Telecom Infrastructure Engineer

Telecom Infrastructure Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Mid-level Telecom engineering professional with well-established experience in applications, systems and hardware. May also have experience in audit.

Responsibilities

Telecom Incident Response

• Responsible for day-to-day Telecom incident response, 24/7/365

• Investigates, researches and analyzes Telecom incidents as they are escalated or reported

• Uses established procedures for remediation of incidents, escalating as needed for additional guidance

• Responsible for maintaining 95% SLA for incident resolution

Telecom Operations

• Responsible for day-to-day Telecom operations, 24/7/365

• Responsible for administration and maintenance of the global telecom infrastructure

• Responsible for telecom operational issues and support that cannot be resolved by the Global Helpdesk team

• Responsible for maintaining 99.999% uptime SLA

• Provides support for UAT and DR activities by following the documented process

Data Center/Office Expansion/M&A Integration and Support

• Executes against documented plan

• Orders and installs new equipment

• Resolves issues and/or escalates issues to manager or IBX construction/project manager

• Travels to sites, as necessary

Telecom Architecture

• Works as directed by the Sr. Telecom staff to implement new technologies or architectural changes

• Assists the internal customers in reviewing and assessing Telecom resource requirements

For Operations Telecom Engineers - These additional responsibilities may apply

• Assigns resources and budget for 3rd party services (i.e. Vendor Management for ISP/OSP construction; Leased Dark Fiber)

• Participates in the development of new products or services (i.e. High density 1728-count fiber cable; MetroLink fiber tethering IBX’s in a regional market; Virtual Reality for Design & Construction)

• Technical expert within the job family (i.e. Principals of Fiber Optic Engineering – including testing, certification, acceptance)

Qualifications

• 3+ years experience

• Bachelor's preferred

• CCNA Voice/Video/Collaboration Certification preferred

• Must currently reside in the US

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer).