Specialist, Project Services

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Responsible for providing technical and other support to mitigate project risks in connection with major Transmission projects. This position works with project team members, subject matter experts, and other Eversource departments to develop and implement plans to ensure successful project construction. Project support may be required in Massachusetts and any of the three states in Eversource’s footprint.

Essential Functions: 

• Develops a strong, working knowledge of, and be held accountable for, the Siting and Construction Services portion of the project’s overall scope, schedule and cost.
• Identifies potential areas of project risk associated with appropriate stakeholder groups at each Project cycle stage (planning, siting, construction and restoration; develop risk mitigation plans, working with internal SMEs as needed.
• Based on the risk profile, develops project-specific Outreach Plans and implements a comprehensive program of project-based outreach to designated stakeholders, including property owners along the project routes, for notification of project milestones at each major stage of the projects: siting, construction and restoration.
• Assists in project-related interactions and communications; schedule/execute face-to-face project briefings; maintain communications with municipal leaders/staff on project-related issues in order to identify opportunities/means to address municipal concerns, working with Community Relations.
• Develops project-specific messaging for each stakeholder group; working with Corporate Communications, ensure alignment with Corporate messaging.
• Works with Company subject matter experts, e.g., PM, Siting, Construction Manager, Community Relations and others as needed, to develop necessary presentations and materials to support liaison responsibilities.
• Supports notification the various municipal and safety officials, local residents and media (as warranted and through Media Relations) regarding impacts of high profile events (e.g. splice implosions, auto-transformer deliveries, helicopter wire stringing, blasting, etc.).
• Develops a right-of-way “focus area” list to anticipate and accommodate local impacts, issues, concerns, inquiries, complaints from the communities, abutting proper owners and other residents businesses, NGOs, etc., that inevitably will arise during construction of a project.
• Assists in the development and implementation of Project Impact Mitigation initiatives at the municipal, property owner and other stakeholder levels.  Identify and ensure fulfillment of commitments for non-regulatory agreements made with such stakeholders as a means to achieve construction goals.
• Develops and implements the logistics associated with public Siting hearings and related processes conducted by the respective state siting councils/boards as required, including presentations and other materials, map books, regulator bus tour materials, hearing signage and related property owner permissions, among others. Works with PM to conduct/support ongoing training of all field contractors to ensure their compliance with project standards related public interactions, siting requirements (e.g., work hours), local stakeholder agreements, and individual residential and business accommodations.
• Coordinates and/or conducts regular pro-active field outreach to residents along project route for notification of planned right-of-way and/or station activities, including door-to-door project communications.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Strong ability to provide both strategic insight and perform detail-based analysis
• Excellent written and verbal communication skills
• Proven track record in planning, coordinating, and managing diverse projects
• Demonstrated ability to establish priorities, anticipate problems, and influence outcomes
• Ability to interact effectively with customers, municipal officials, business organizations, environmental groups, and community based organizations
• Demonstrated ability to effectively manage conflict
• Basic understanding of Federal and state siting and permitting requirements 
• Basic understanding of the transmission facilities construction process

Education:    

Requires a Bachelor’s Degree in Business Administration, Construction Management, Marketing, Business Management, or related degree.  Communications minor/concentration is a plus.                      

Experience:

Minimum of three (3) to five (5) years utility or related industry experience.  Customer and/or stakeholder interaction experience preferred.

Licenses & Certifications:   None

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Worker Type:

Regular

Number of Openings:

2

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.