Customer Success Manager

ompany's products or services. In this role you will manage customer onboarding, act as a spokesperson for our organization, assist the customer, organize and guide periodically the services review to the Clients, propose new services for cross-selling, facilitate contact with customer support and represent the customer's needs within the company. You will report to Operations Service Director.

Responsibilities:

1. You will guide new customers through the setup process and ensure they understand how to use the product.

2. You will develop relationships with customers, being their main contact.

3. You will provide ongoing support and address any issues or concern customers may have.

4. Conduct product demonstrations to help customers understand the value and functionality of the product.

5. Gather and analyze customer feedback to improve the product and customer experience.

6. Identify opportunities to introduce additional products or services that may benefit the customer.

7. Represent the customer's needs and interests within the company to ensure they are met.

8. Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates123.

Benefits

• Private health care and Tickets restaurants.

• Great compensation package and bonus plan

• Core benefits including Experian shares discount and wellness program

• Flexible work environment, hybrid model of teleworking. #LI-Hybrid

• Flexible time off including volunteer time off, personal leaves and paid holidays.

Qualifications

• +5 years experience in customer success positions.

• Problem solving skills.

• Familiarity with the product and the ability to explain technical concepts to non-technical users.

• Analyze customer data and feedback to guide improvements.

• Manage multiple customer accounts and tasks

• English/Italian fluent

Additional Information

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