Lead Software Engineer - Intelligent Virtual Agent

earn more at experianplc.com.

Description

What you'll do

Experian's contact center technology team is at the forefront of innovation, dedicated to creating the latest solutions that enhance customer interactions. Reporting to the Director Customer Experience Engineering we are looking for an experienced Lead Software Development Engineer to join our dynamic team and lead the development of Intelligent Virtual Assistant (IVA) customer experiences, using natural language processing (NLP) and machine learning (ML) technologies.

This role is ideal for someone who excels and has experience managing large-scale projects, collaborating with teams by making data-driven decisions

Responsibilities:

• Software Development: Design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java

• Feature Implementation: Collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications.

• Code Quality: Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation.

• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting a collaborative team environment.

• Performance Optimization: Oversee and optimize the performance of IVA applications, ensuring performance and responsiveness.

• Continuous Integration: Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.

• Problem Solving: Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.

• Documentation: Create comprehensive technical documentation for developed features, configurations, and systems.

Qualifications

• Experience: 3 to 5 years of relevant product or engineering experience,
• Technical Skills: Proficiency in Groovy and Python. Experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit.
• Leadership: Lead and inspire a team, promoting a collaborative work environment.
• On-Call: Participation in an on-call rotation is required.
• Additional Skills:

  • Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI.

  • Understanding of microservices architecture and RESTful API design.

  • Knowledge of security best practices and tools for secure software development.

Additional Information

• Great compensation package and bonus plan

• Core benefits including medical, dental, vision, and matching 401K

• Flexible work environment, ability to work remote, hybrid or in-office

• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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