Market Specialist, Measurement Team, Burmese

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook's Global Operations team exists to help them.Within Scaled Operations, GO Markets' goal is to reduce bad experiences for peopleincluding businesses and advertiserswho use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Our team is seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on specialists who are passionate about protecting users, and are excited to build systems to support millions of people. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. You are an intellectually curious and creative individual who is comfortable operating in ambiguity a strategic thinker with strong analytical and creative problem-solving skills. This position is full time and is based in our Singapore office.

• As a Market Specialist, be aware of current market events and typical user behaviour in the Burmese market
• Measure and analyse key business metrics to improve our enforcement of Community Standards and increase Facebook's accountability towards our community of users
• Gather market specific insights through quantitative and qualitative analysis of benign and abusive content on Facebook and Instagram and use it to develop scalable solutions to support our global Facebook community
• Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools
• Support vendors to understand the impact of policy changes on the team's current work and surface gaps in policy, process and tools
• Partner with vendors to ensure that performance feedback is being shared with relevant teams and proactively track the impact and success of remediation plans
• Liaise closely with our vendors to ensure all operational and business KPIs meet and exceed targets
• Be the Subject Matter Expert and Go-to-Person for specific, complex business areas
• Use problem solving skills to resolve large and complex business problems

• Become and remain knowledgeable about Facebook products and Community Standards

• Bachelor's Degree
• 3+ years of professional experience, preferably within an operations environment
• Fluency in written and verbal communication skills in English

• Native fluency in Burmese is required to translate and appreciate language nuances on our platform

• 6+ months experience working with data or SQL