Director of Account Management

Role: Director of Account Management

Location: Hybrid, Remote, or On-Site (NY, NY)

Who We Are:

Fairygodboss is the largest career platform for women. We are an early-stage start-up based in New York. Our social mission is to help women achieve their career goals, while supporting companies who want to improve their diversity and inclusion. We’re growing rapidly and expanding our team. If you're interested in learning the ins and outs of a digital startup and supporting our social mission, this job is for you.

*Fairygodboss is an inclusive community and welcomes women, nonbinary people and allies.

For more information about what it’s like to work here, please visit our company profile page.

What We’re Looking For:

We believe that finding the right team member means we’re less concerned about what your resume looks like, than how our conversation goes. While qualifications matter (see below), here are some of the things about your personality that we care about:
 

You are scrappy and resourceful. You are responsible and have integrity.  This isn’t typically a resume line-item, but it’s very important and we will want to speak to your former colleagues.

You are confident.  Since you’re an early employee you will need to be a leader, by definition.  We want you to believe and aspire to shaping what our company does.

You don’t mind doing everything. And anything. Building a startup looks glamorous. Until it doesn’t. We need someone who doesn’t think twice about rolling up their sleeves and getting messy.
 

About this Role:

We are looking for a Director of Account Management to manage a team of individual account managers who are responsible for renewing, upselling and cross-selling our customers.

Our account managers are measured by revenue and logo renewal. They are also expected to maintain accurate sales forecasts and account information through tools such as Gong.io and Salesforce.com. Account managers conduct business reviews on a quarterly basis and project manage the program elements of our customers, working cross-functionally with the customer marketing and success teams.

As the manager of account managers, you are expected to motivate, train, retain and recruit new account managers who can successfully maintain and grow customer accounts and relationships. 
 

Your Responsibilities / Day-to-day:

• Performance management of your team is your ultimate responsibility. To do this, we expect daily and weekly reviews and assessments of account health, pipeline management and continual review and monitoring of the quality of renewal conversations and sales meetings.
   
• You will identify points of team strengths and weaknesses, providing and leading training and coaching where needed. This will occur on both an individual and team basis.
   
• Be the point of escalation for account managers on your team. You must feel comfortable leading by example when it comes to customer conversations, renewals, and supporting them in order to see them achieve success.
   
• Maintain and improve our renewal processes and materials in order to maximize renewal revenue success. This will require that you maintain up-to-date knowledge of Fairygodboss, our product offering and our sales strategy on an ongoing basis.
   
• Recruit and onboard new team members as Fairygodboss grows and motivate / train  to constantly improve the quality of the existing team. 

Requirements:

• At least 5 years of overall sales experience in a corporate, B2B context 
• At least 3 years in an account management, specifically
• A track record of achieving quota (ideally exceeding it)
• At least 2 years of experience managing individual contributors
• Startup experience highly preferred 
• Familiarity with HR buyers (Talent acquisition, Employer Branding, Recruitment Marketing, DE&I) is highly desirable

• The requirements above are our best efforts at describing who would be successful in this position. We’re probably wrong about some things. If you’re interested in what we’re doing and think you’d be a good fit, please apply even if you don’t meet all the requirements above.

Perks:

• Unlimited PTO!

• Great Medical/Dental/Vision Insurance via Aetna

• 401k contributions through Slavic

• Commuter Benefits via ConnectYourCare

• 12 Weeks Parental Leave

• Short Term/Long Term Disability Insurance

• Voluntary Life Insurance

• Monthly & Quarterly Virtual/Office events

• Equity Options for all employees!

Company Description:

Fairygodboss is the largest career platform for women*. We are an early-stage start-up based in New York. Our social mission is to help women achieve their career goals, while supporting companies who want to improve their diversity and inclusion. If you're interested in learning the ins and outs of a digital startup and supporting our social mission, this job is for you.

Our customers include over 200 Fortune 1000 companies including: Apple, Microsoft, Bank of America and Johnson & Johnson.
*Fairygodboss is an inclusive community and welcomes women, nonbinary people and allies.
For more information about what it’s like to work here, please visit our company profile page at https://fairygodboss.com/company-overview/fairygodboss-inc