Operations Associate - Capital Markets (Flexible Hybrid)

tomer issues and third-party service level agreements (SLA).

• Assist the team with exception requests, including escalation and communication of production incidents.
• Perform tasks related to process improvement efforts.
• Collaborate with the team on data analysis, forecasting, and managing capacity.
• Assist with monitoring process performance and risk assessments.

Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Desired Experience

• Bachelor degree or equivalent if Finance or Economics
• Experience in Trading Operations, specifically Mortgage-Backed Securities
• Demonstrated ability to work effectively as a member of a virtual team
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Skills

• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Adept at managing project plans, resources, and people to ensure successful project completion
• Experience gathering accurate information to explain concepts and answer critical questions
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

Tools

• Skilled in Tableau
• Skilled in Excel