Junior Technical Operations Analyst

FDM Group

United States


Position summary

About The Role

Junior Technical Operations Analyst

Location: Gdansk

The FDM Graduate Program is for anyone who has completed their studies and is looking for an opportunity to learn new skills, gain an attractive position, a chance to start working for their dream company, or a way to increase their earnings. We welcome applicants from all fields and universities. No previous experience is required. A graduate starts earning as early as the training stage like other regular employees.

Once accepted on the program, graduates can expect intensive training to gain their new qualifications. Classes are not only taught by recognised experts in their fields and certified teachers, but also long-term practitioners. Upon passing the training successfully, we offer the candidate the opportunity to gain a minimum of 18 months practical work experience, working for one of the companies that cooperate with us.

By choosing to join the program, you will have the opportunity to gain all the required technical skills and operational methodologies involved in providing critical support to a wide range of IT activities. During the course, you will develop skills in operating systems, learn programming languages or explore the principles of information security and IT service management.

Upon successfully passing the course, you will be 1st line technical support for a Canadian business consulting company based in Gdansk. The role will involve hybrid working. You will be responsible for managing critical technology infrastructure, finding solutions to technical problems, and coordinating teams to improve the quality of digital solutions.

About You

What we expect:

  • Higher education (average grade of at least 4.0)
  • English language skills (at least B2 level)
  • Willingness to work for 18 months after training
  • Availability to work full-time
  • Have a work permit in Poland
  • Pass a qualification process that checks the applicant's motivation and aptitude

Other desired skills:

  • Knowledge of IT monitoring and management tools (Datadog or ServiceNow)
  • Experience working with clients

What we offer:

  • 8 weeks of intensive training provided by industry experts, covering both technical and professional skills, to ensure you are job-ready
  • Minimum 18-month employment with one of our clients who are leading Polish and international companies
  • Opportunity to retrain or acquire additional skills without financial contribution
  • Ongoing career support during the training as well as during the work at the client's site, so that this period is not only fruitful in terms of knowledge but also safe
  • Internationally recognised certificates and competences

About Us

FDM is a global company that provides clients with access to the best personnel in the market in IT and business. The company has operated for over 30 years and operates in 19 countries. To date, we have provided training and employment to more than 7,000 candidates who have gone on to work in over 200 companies. FDM has become a major international employer. FDM has won several awards and accreditations, thanks to its equal opportunities policy, high-quality courses, and numerous employee programs.

With more than 95 nationalities on our team, we encourage inclusion and celebrate diversity in terms of background, culture, and skills. Our initiatives, under the “Women in IT” program, support women in the industry, aiming to create a gender-balanced working environment.

FDM Group is an equal opportunity employer. All qualified candidates will be considered for hiring, regardless of race, religion, gender, sexual orientation, age, disability, or any other status protected by law. Our recruitment team will be happy to assist you in complying with the requirements of the recruitment process.

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About the company

Industry: Technology: B2B Tech Services

FDM is a global professional services provider focusing on launching and restarting careers across a variety of sectors. We are renowned for our dynamic Careers Program, which provides returners to work, graduates and veterans with award-winning training, before being deployed as consultants with our industry leading clients.

Since our founding in 1991, we have grown ...