#9994
and managing the connection equipment
Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed
Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same
Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or escalate as necessary
Provide maintenance to equipment as required
Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation
Provide weekly updates of work activity to the Manager, Network Operations
Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation
Work with internal and external customers to convert requirements into actionable change requests for implementation
Occasional On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary
Develop and keep current a personal professional education plan with the assistance of your supervisor/manager
Technical Skills
Functional knowledge of networking and data communication fundamentals including Ethernet and routing protocols (TCP/IP, Routing Protocols, etc)
Functional knowledge of internetworking standards
Functional knowledge of network management tools like Fortimanager, NetBrain, SolarWinds, etc.
Hands on experience with Cisco SD-WAN solution
Function hands on experience of Cloud networking principals in Azure and AWS
Competencies
University degree or college diploma in computer studies or equivalent experience
Cisco certification a bonus
5+ years hands on experience
Functional planning ability
Functional problem solving/troubleshooting abilities
Technical oral and written communication skills
Functional customer relations skills
Functional organizational skills
Functional interpersonal relations
Ability to work well in a project team environment
Either NetBrain or Python/Java/scripting skillsets
Adaptability / flexibility
Knowledge of Microsoft Office products
Results oriented