Client Experience Associate & Facilities Coordinator

Duties and Responsibilities

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

Incredible teams doing exceptional work, every day.

Administrative Services and Facilities comprises several groups supporting corporate office operations for First Republic, including Facilities, Corporate Purchasing, Mail Room, Reception, and Architectural Design & Development. Our people serve our colleagues’ in-office needs in multiple regions throughout the United States.

The Client Experience Associate/Facilities Coordinator is responsible for answering & directing all incoming calls to the general numbers, greeting clients/guests, scheduling and maintaining conference room calendars, distributing courier packages and incoming packages and USPS mail.  This individual must be customer service oriented and maintain a high level of professionalism.
 

This individual will work directly with the Director of Facilities & Administrative Services and regional leadership to oversee the facilities maintenance, construction and furniture projects, and office moves for the South Coastal region.  The CEA/Facilities Coordinator will also have strong project management and communication skills for coordinating a variety of facilities projects.  This knowledge will be used to direct staff, vendors, and contract resources for the Administrative Services team.
 

What you'll do as a Client Experience Associate & Facilities Coordinator:

• Create a memorable customer service experience for existing and prospective clients and provide ongoing service and support to internal colleagues.

• Responsible for answering and directing incoming calls and greeting clients/guests.

• Responsible for distributing mail, courier packages, and other shipments as needed.

• Responsible for scheduling and maintaining conference room calendars, and reserving office space for visitors

• Spot check conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests.

• Maintain pantry and supply rooms including keeping these rooms organized and tidy, managing inventory, ordering and stocking of supplies.

• Coordinate physical access to the office (building access cards) for employees and vendors. Works with Corporate Security to coordinate alarm codes for vendors. 

• Ensure requests made to the Administrative Services team are responded to and resolved or escalated in a timely, cost-effective manner and to the satisfaction of the end-user.  Maintains record of all employee requests in our facilities management software system, and keeps employees informed on the status of requests.

• Provide leadership to ensure Administrative Services issues/problems are resolved and escalated in a timely manner.  Contacts appropriate vendors or internal support teams for facilities maintenance issues for end to end fulfillment.

• Establish and maintain business partner relationships with vendors, third party service providers, property management teams, internal business units, and local leadership. Requires effective and consistent line of communication and feedback loop on service levels.

• Assist in managing the facilities aspects of the Newport Beach regional office, including office, equipment and employee moves; coordinating building janitorial services; and performing furniture & equipment maintenance as needed or directed by the Director of Facilities and Administrative Services.

• Assists in the company’s safety and security programs, including but not limited to the corporate office buildings’ fire drills and the Bank’s floor warden and business continuity programs.

• Performs other duties as assigned.
   

You could be a great fit if you have:

• Requires a minimum of 2-3 years experience in a receptionist position.

• Excellent written and oral communication skills

• High level of attention to detail

• Requires strong interpersonal and organizational skills, including the ability to work independently and meet deadlines.

• Must maintain a high level of professionalism in interactions with clients, colleagues, vendors, and peers.

• Requires experience using Outlook and the MS Office Suite of applications.

• Must possess excellent written and oral communications skills and the ability to clearly define projects, objectives, goals, schedules, and assignments.

• Must possess a broad knowledge of all bank operations.

• Requires willingness and ability to adapt to rapid change to support and use future technology.

• Ability to work well under pressure.
   

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic. 

If you are curious to learn more about this opportunity, we'd love to hear from you.

Job Demands:

• Must be able to review and analyze data reports and manuals; must be computer proficient.

• Must be able to communicate effectively via telephone and in person.
   

Own your work and your career - apply now

Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability—that’s the First Republic way. Come join us!

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

Base salary range
$62,400 - $68,000 annually
 
Salary may vary depending on job-related factors including, but not limited to, skills and experience. Full-time employees may be eligible for a comprehensive benefits package that includes: medical, dental and vision coverage, 401(k), life insurance, paid time off and a Wellness Program.  Annual bonus, incentive pay and/or equity may also apply depending upon the role.