Senior Systems Operation Engineer

Fisher Investments

4.1

(21)

Tampa, FL

Why you should apply for a job to Fisher Investments:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 86% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All women are eligible for 18-20 weeks of time off for bonding after childbirth; non-birthing parents are eligible for up to 12 weeks.
  • 20 days of PTO, plus 9 paid holidays.
  • Offering up to 10 days annually for back-up childcare.
  • #2024-14296

    Position summary

    tructure solutions. You will manage technical aspects of assigned projects, including planning and resolving issues. You will work independently to provide technical solutions to solve complex challenges for both IT-facing and business-facing customers. You will also ensure the successful implementation of technology projects by working with Solutions Architecture, Operations, Information Security, and other departments. We are looking for end-to-end ownership to prevent and solve Citrix Systems and End Point issues, anticipate and avoid problems and identify the areas for improvements. You will lead the effort in standardizing processes, streamlining and making processes simple while providing technical escalation point for production support during normal business and off-hours.

    The Day-to-Day:

    • Lead with a team of systems and application delivery engineers in daily support of current environment with a goal of continually improving the end- user experience

    • Must have extensive experience in large-scale Citrix environments (preferably VDI) where reliability and performance are paramount

    • Assist team with support of enterprise applications and software in the various end-user environments (i.e. local operating system and VDI)

    • Research and test solutions to application technical issues, including using scripting methods to automate

    • Help resolve escalated incidents and participate in problem management activities

    • Work in collaboration with other members of the IT Department to solve more complex user technical problems related to desktop computing and applications

    • Provide feedback to Engineering regarding product quality, documentation and potential areas of training and product improvement across multiple products

    • Configure, manage, and troubleshoot issues with Windows and Citrix servers

    • Implement applications and virtual desktop solutions using the entire Citrix portfolio (XenApp, XenDesktop)

    • XenDesktop & XenApp Experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements

    • Experience with Windows Systems Management and Patch management Technologies (SCCM, Group Policy and WSUS)

    Your Qualifications:

    • 10+ years of experience in Systems Engineering (Citrix Focused)

    Experience in following technologies required:

    • VDI, Mobility, Citrix, Collaboration solutions including Cloud based productivity applications like Office 365, SharePoint Online, OneDrive

    • Demonstrated experience driving technology innovation, developing and executing technology roadmaps and delivering measurable improvements

    • Experience implementing and managing end-point operational analytics and end user experience monitoring solutions

    • Experience working with Procurement and Service Desk teams to insure license compliance

    • Prioritization of user community satisfaction and feedback in meeting the business demands

    • Demonstrated experience improving end-user experience from a hardware and access perspective

    • Agile prior work experience a plus

    Why Fisher Investments:

    We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

    • 100% paid medical, dental and vision premiums for you and your qualifying dependents

    • A 50% 401(k) match, up to the IRS maximum

    • 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3 days of sick time for California employees)

    • Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care

    • $10,000 fertility, hormonal health and family-forming benefit

    • Opportunity to participate in our hybrid work from home program. This program is subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to 75 days per year

    FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

    Why you should apply for a job to Fisher Investments:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 86% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All women are eligible for 18-20 weeks of time off for bonding after childbirth; non-birthing parents are eligible for up to 12 weeks.
  • 20 days of PTO, plus 9 paid holidays.
  • Offering up to 10 days annually for back-up childcare.