upport the Forcepoint Atlassian environment, passionate about teaching, learning, and automating and working in a high paced collaborative environment. You will also bring Jira Datacenter to Jira Cloud Migration practical experience.
Configuring, managing, and enhancing Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins and other integrations.
Understanding the current Atlassian tool process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions
Developing interfaces between external tooling and Jira/Confluence infrastructure.
Managing complex Jira workflows, screen schemes, permission schemes, and notification schemes.
Configuring and enhancing Jira Service Desks.
Provisioning, maintaining, and improving our existing cloud infrastructure.
Work closely with the IT team on projects such as major upgrades, data migrations, automations, plugin selection, and integration with other system
Work with other developers and operations to perform DevOps processes.
Writing and updating technical documentation such as user manuals, system documentation, RCA for Incidents and training materials.
Upgrade JIRA within the required environments.
Provide technical assistance and training in using JIRA and other tools as identified.
Design, configure, manage, and support Atlassian tools, primarily JIRA and ensure 99.99 % uptime through adequate monitoring, patching.
Design and support custom JIRA workflows, fields, dashboards, and reports.
Work closely with the Information Security Team to ensure a safe Atlassian environment.
Ready to work on rotational basis and weekend support.
6-8 year's experience in setting up and supporting Atlassian Products (Jira, Confluence, JSM etc.).
Expert level knowledge in SQL and JQL query experience.
Experience customizing workflows, setting up dashboards, and generating reports.
Experience with Jira Service Desk.
Experience working in an Agile/Scrum environment.
Experience with scripting and programming such as Python will be added advantage.
Willingness to work on a fast-paced team with a "low ego/high performance" culture.
Using tools such as Jenkins, Ansible and Git will be added advantage
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].
Applicants must have the right to work in the location to which you have applied.