Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
A Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.
Work Model- Hybrid
You demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candor, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.
Required Skills and Experience:
Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.
Five or more years of experience supporting business to business customers
Familiarity with Forcepoint DLP, Data Security System Administration, Endpoint Security, Windows, Linux, Mac OS,LDAP/AD, Email and mail flow troubleshooting, Enterprise Cloud Services, Networking basic concepts and connection troubleshooting
Hands-on experience that demonstrate knowledge of:
Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)
HTTP protocol (Structure, status codes, authentication, etc.)
Application Support Basics (Common troubleshooting methodology for Windows and Linux programs)
SSL/TLS protocols (Structure, certificates, initial handshake, etc.)
SMTP (Protocol, Routing, MX Records, commands, status/response codes etc.)
Packet Capture/Analysis with tcpdump and Wireshark
Diagnosing network latency and intermittent issues
Reading and analysing log files
Active Directory (Domains, structure, permissions, group policies, etc.)
MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)
Information Security Concepts
Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints
Windows and Linux memory dump capture and analysis
Experience supporting the following applications:
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected]
Applicants must have the right to work in the location to which you have applied.
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.
Engage with Forcepoint on forcepoint.com, Twitter and LinkedIn.