Supervisor, Settlement Operations

Job Description The Opportunity: In this role you will lead a team of 10-12 Settlement Operations agents in Negotiations. You will be focused on coaching and development of your agents, guiding them to successfully hit their monthly performance goals. Our leaders interview and hire talent into the Settlement Operations team and develop their team's skills to prepare them for future opportunities within Freedom. Considering local candidates How You'll Contribute: - Coach and develop a team of agents to achieve monthly targets - Conduct regular performance discussions with agents around goal attainment, attendance, and productivity - Have regular career development conversations with team to assess potential and readiness to move into other roles - Support company initiatives including mid-year and annual reviews and feedback processes, performance management, and engagement surveys - Ensure policies are followed - Perform regular audits of agents' work to ensure accuracy, quality, and identify areas of opportunity for agent to improve performance - Conduct interviews and hire candidates to the team Why This Opportunity Is Unique: - Freedom is uniquely positioned in the financial services marketplace to provide life-changing financial outcomes to a broad segment of financially struggling and striving consumers that are underserved by mainstream financial services companies. Your role is at the center of our Debt Relief program. You will be leading some of the most tenured employees at Freedom and part of a highly visible department. Your work will drive critical, meaningful financial results for our business. What You'll Bring: - Minimum of 2 years experience in a leadership role in a call center collections or negotiations department - Previous experience in a call center or financial services environment - Excellent verbal and written communication - Proven ability to engage and inspire a team - Experience using Excel, Word, and Salesforce - Proven track record of meeting goals and deadlines - Internal candidates: Currently in a Coach or SME role with Freedom Financial Network for at least 6 months -OR- previous Supervisor experience within the last three years in a financial services company or related field such as financial institute, bank, call center About Us: Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don't: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education. With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business. Driven by our core values, we're passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry. And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.