Business Development Executive - Account Research

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Overview:

We are looking for a results-driven individual to actively seek new business opportunities, and engage and build relationships with potential customers with 1-3 years of experience working in the SaaS / International BPO industry to join our growing sales team. The responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the salesperson.

Key Responsibilities:

• Follow through on inbound inquiries and leads generated by various marketing activities.
• Reach out to leads via various outbound methods such as cold calling, and LinkedIn.
• Prospecting – Ability to uncover, identify and leverage published and internal customer information to make unsolicited contact with targeted people to capture interest for further discussion.
• Research and develop a thorough understanding of the company and prospect.
• Ability to identify the needs and challenges of the prospects.
• Identifying, qualifying, and securing business opportunities - Ability to assess potential sales opportunities for business fit.
• Build a strong pipeline of potential clients for the sales reps.
• Schedule discovery/demo meeting with the sales rep and potential clients
• Meet and exceed quarterly and annual sales goals.
• Must be open to US Shift (Night Shift)
• This role also requires work on saturday and sundays on rotational basis. Comp offs during the week will be given when you work on saturdays and sundays

Qualifications

Overview:

We are looking for a results-driven individual to actively seek new business opportunities, and engage and build relationships with potential customers with 1-3 years of experience working in the SaaS / International BPO industry to join our growing sales team. The responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the salesperson.

Key Responsibilities:

• Follow through on inbound inquiries and leads generated by various marketing activities.
• Reach out to leads via various outbound methods such as cold calling, and LinkedIn.
• Prospecting – Ability to uncover, identify and leverage published and internal customer information to make unsolicited contact with targeted people to capture interest for further discussion.
• Research and develop a thorough understanding of the company and prospect.
• Ability to identify the needs and challenges of the prospects.
• Identifying, qualifying, and securing business opportunities - Ability to assess potential sales opportunities for business fit.
• Build a strong pipeline of potential clients for the sales reps.
• Schedule discovery/demo meeting with the sales rep and potential clients
• Meet and exceed quarterly and annual sales goals.
• Must be open to US Shift (Night Shift)
• This role also requires work on saturday and sundays on rotational basis. Comp offs during the week will be given when you work on saturdays and sundays

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.