At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, age, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM)
In this individual contributor role (IC). As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across France. You will develop business opportunities at assigned named accounts. In this role, you will advocate multiple Freshworks product lines targeted mainly at enterprise clients. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer oriented.
Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful.
Your Role and Responsibilities:
Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.
Provide regular reporting of pipeline and forecasting to the Sales Manager
Travel to customer locations and customer-focused events regularly
Educate yourself to become an expert in SaaS products (CRM/CX/ITSM) and our product suite
Minimum 5 years of experience in SaaS direct sales roles (hunting) in the French market.
Knowledge in the field of SaaS CSM, CRM or ITSM
Fluent in French
Experience managing the sales cycle from business champion to C-level
Consistent overachievement of sales goals in a large geographic territory selling a technical product
A high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams and senior management
Being an expert in managing sales cycles with 60-90+ days or contract values of 100K-250K+
Highly motivated, with a driven personality and a positive attitude towards sales and CRM/CX/ITSM products
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Project credibility with knowledge of the customer service domain and the potential of a cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Maternity leave coaching
On-ramping/Off-ramping parental leave
Child care subsidies
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use, and offer quick returns on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.