Senior Manager, Collections

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Responsibilities include but are not limited to the following: 

• Manage a team of about 15 collectors with potential to increase
• Ensure timely collection of invoices, strive to improve DSO
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Resolve complex problems & escalations and drive to resolution with business partners
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due, respond to inquiries from internal and external customers
• Adhere to credit & collections policies, SOX and internal controls.
• Drive internal metrics, strategies, and goals through the AR Team
• Conduct weekly 1:1s to review status of accounts and proactively initiate collections activities with collectors.
• Point of contact and support for the collections team and sales
• Develop strategies & projects to reduce collection issues and escalations
• Document and communicate processes
• Conduct weekly meetings with manager to provide updates on problems and solutions with top accounts.
• Drive change and ensure scaling of processes through automation, work assessment and process improvement

Qualifications

• Bachelor’s Degree in Accounting or related field preferred
• 3-5 years of AR/Collections Management experience in high volume environment
• Excellent written and verbal communication skills in English
• Proficient negotiation skills
• Ability to perform credit analysis and understanding of financial statements
• Very strong Microsoft Excel skills (lookup functions, pivot tables, etc.) and experience working with large amounts of data
• Strong analytical skills, accuracy and attention to detail a must
• Strong Leadership & Team building skills
• Demonstrated ability to effectively work cross functionally with all levels of a company, particularly executive sales management
• Must be a self-starter and team player who is excited to work in a fast-paced and rapidly changing environment
• Demonstrated ability of time management skills with strong organizational, written and verbal communication skills
• Commitment to excellent customer service

Preferences 

• Experience within the software industry
• Degree in Business or equivalent work experience

Additional Information

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.