Staff Product Designer

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Responsibilities

• Working with cross-functional teams (developers, product managers, product researchers, content designers, fellow designers) to drive design vision and strategy that meets the needs of our users

• Applying strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for internal stakeholders, partners and customers

• Using facilitative leadership skills to drive to the best outcome for stakeholders, partners and customers

• Building positive, collaborative relationships with product management, development, marketing, and the broader UX team, as well as continuously "raising the bar" as an effective leader of positive change

• Running design thinking workshops and helping to guide, improve, and implement design and feedback processes

• Being an active mentor for senior designers, and helping lead critique, design reviews, and quarterly planning

• Drive user research and deliver research outcomes to the product teams and the management

Qualifications

• You have 8+  years of experience in the product design field

• Expert knowledge of the end to end product design process, demonstrating a command of product strategy, distilling the jobs to be done for a given user, journey mapping, wireframing and prototyping, user testing, and high fidelity visuals

• The ability to craft beautiful designs and delightful, useful, and usable experiences; you have strengths in visual design, interaction, and product design

• Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and product research

• Proven experience in user research and data driven design

• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.