Vice President - HR Business Partner

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Job Description

Freshworks is hiring a Vice President of Human Resources who will drive the development of our North American people strategy, ensuring alignment with the business's organizational and people needs. In addition to being the North American regional head of HR, this mandate includes being the global head of HR for our G&A functions. This role will report to the Chief HR Officer of Freshworks and will be our senior most HR Business Partner located in North America, and will interact directly with many of our executive team members.

Key Responsibilities

• People Strategy & Leadership: Define and drive the people agenda for the Freshworks North America region, and be the global HR business partner for Corporate G&A Functions. .

• Collaborate and build trusted relationships with leadership to understand their priorities and provide support in delivering business goals

• Partner closely with HR Center of Excellence teams to generate new ideas, support program development and implementation, and promote HR initiatives to the organization.

• Talent & Capability: Partner with leaders on organizational design, workforce planning, succession planning, and skills assessment. Ensure we have the right talent and capabilities to meet the business needs.

• Leadership and Bench: Identify key leadership needs and look at ways to develop/hire strong leaders, ensuring bench strength for critical roles. Develop and strengthen the middle management team by equipping them with the right skills to succeed.

• People Development: Partner with our Talent Management team to design and develop programs and practices that help grow talent. Define career management practices that will enable employees to develop their careers @freshworks.

• Performance Management: Partner with Talent Management to bring to life the Talent Review cycle and a full suite of supporting processes (e.g. Performance Planning, Coaching & Development, Calibration and Reviews).

Qualifications

• At least 15 years of experience in a Senior HR role

• Prior experience working in and managing global teams

• Experience working in an entrepreneurial environment is preferred – leading high growth or large-scale change management

• Strong personal credibility with the ability to build trusted relationships with senior business leaders.

• Ability to engage specialists in core HR disciplines

• Excellent consulting skills, with the ability to influence senior stakeholders to drive results within a matrixed and global organization

• Highly collaborative, with the ability to partner with multiple stakeholders

• Bachelor's Degree required. MBA preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.