Help Desk Technician (Tier I)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

No Suitability Required

Public Trust/Other Required:

NACLC (T3)

Job Family:

SCA

Job Description:

GDIT's work depends on a Help Desk Technician joining our team to support the U.S. Army Medical Materiel Development Activity (USAMMDA) activities at Fort Detrick, Maryland.

In this role, a typical day will include the following responsibilities and tasks:

• Responsible for providing Tier I & Tier II computer technical support received through phone calls, and tickets

• Responsible for troubleshooting Windows 10 OS, various software applications, and hardware support issues by identifying problems, investigating causes, and recommending solutions

• Expected to work with hardware suppliers and software companies used within our environment to investigate problems and resolve issues

• Administer User and Computer accounts within Active Directory

• Provides a high level of customer service when interacting with the user base

• Support and provide feedback to ensure continual process improvement

REQUIRED QUALIFICATIONS:

• 3+ years of directly related experience supporting help desk operations supporting Windows OS operating system environments
• Experience troubleshooting Microsoft Operating System and Office product suite
• A+ or Security + Certification or ability to obtain within 30 days of employment
• Technical knowledge of computing laptop hardware and technologies
• Ability to work independently in order to solve technical problems
• U.S. Citizenship and an active T3 (NACLC) is required

PREFERRED QUALIFICATIONS:

• AA/AS or a related technical discipline

WHAT GDIT CAN OFFER YOU:

• Challenging work that makes a real impact on the world around you  
• Internal mobility team dedicated to helping you own your career 
• 401K with company match 
• Diverse, highly collaborative teams
• Professional development, education assistance, certification and training opportunities

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Fort Detrick

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.