NSWC Crane Help Desk Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Interim Secret

Suitability:

No Suitability Required

Public Trust/Other Required:

None

Job Family:

SCA

Job Description:

Be a part of the men and women that solve some of the world's most complex technical challenges! General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician II – Service Desk to support the Navy Surface Warfare Center in Crane, Indiana.  

If you are seeking an opportunity to support our nation's military, work at one of the largest naval bases in the US, live in a place with low cost of living, low crime and on a program that has many excellent opportunities within a Fortune 100 company - then this position is perfect for you! 

Summary 

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software 

General Duties 

• First-level support of all inbound calls, generating an Incident Ticket for all new issues. 

• First contact resolution (1st call) of desktop issues or follow proper escalation procedures to the correct group if the incident cannot be resolved. 

• Accurately triage/assign/escalate tickets per current processes and standards. 

• Document problems and resolutions in a timely and efficient manner. 

• Timely, accurate, thorough, and professional follow-up on all incidents. 

• Diagnose and resolve basic to mid-level technical issues. 

• Quickly identify and escalate high-priority issues. 

• Provide accurate, timely, and professional resolution on all supported issues. 

• Provide a high level of professionalism and customer service. 

• Provide Tier 1 support for all users-level applications, operating systems, and hardware. 

• Updating and maintaining service tickets 

• Establishing a high level of personal credibility and building strong relationships 

• Consulting with immediate supervisor or higher-level IT specialists on possible solutions 

• Coordinating with technicians to provide status updates to outstanding tickets 

• Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets 

• Providing updates, status, and completion information to management 

• Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer. 

• Participating in workshops, seminars, or other events as required. 

• Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s. 

Education 

• High School or GED 

• Security+ CE certification 

Additional Qualifications 

• 1+ years IT experience 

• Customer Service experience 

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA IN Odon

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.