Service Desk / Help Desk Analyst - Sec+ and active Top Secret required

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Agency Specific

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

★ GDIT seeks Service Desk Technician Rock Stars! ★

OPPORTUNITY: Service Desk Technician

SECURITY CLEARANCE: TS

LOCATION: Washington, DC **This position is 100% onsite

EDUCATION: BS/BA , highly desired

YEARS OF EXPERIENCE: 2-6 years of helpdesk experience

CERTIFICATIONS: “Active” Security + required

This service desk is 24/7. Occasional shift work may be required.

DUTIES INCLUDE

★ Provide program support as a Tier 1.5 Service Desk Technician

★Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.

★Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.

★Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.

★ Support Microsoft Office 365 and Active Directory products

★ Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level.

★Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.

★Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable

★Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments.

This role requires passing a basic grammar test.

**service desk is open 24/7/365, shift work may be required

**Must be able to pass a basic English Language assessment test

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.