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Support Services Engineer

GE Vernova’s Digital Business

Hyderabad, India

Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.

    • #R3783000

    Position summary

    • Provide technical support to applications implementation, integration and support.
    Act with a sense of urgency. Are responsible for the quality of the support to global customers.
    Meet the service level agreements and KPI's for support cases/tickets.
    Contribute towards application implementation and validation.
    • Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting integration strategy, services support efforts and project execution.
    • Effectively apply GE Vernova Grid software execution methodology and project standards.
    • Maintain & continuously update technical skills and knowledge.
    • Work independently as well as part of the team.

    Eligibility Requirements:

    Bachelor's Engineering Degree in computer science or equivalent.
    • Minimum 3-5 years' experience in product support/ customer support in software applications/products.
    • Strong background in distributed energy resources software applications, or other industrial software enterprise solutions
    • Proficiency in software engineering tools and processes in general, specifically in object-oriented analysis, design, and development (e.g. Python, Kubernetes, Java, microservices architecture)
    • Experience in developing software in an agile environment. (e.g. scrum, continuous integration, test driven development)
    Understanding of tools: Service-Now, JIRA.
    Occasional travel may be involved.
    Willingness to be flexible with working hours to support global customer needs.
    Desired Characteristics:
    • Software skills in software analysis, design, methodology, and architecture
    • Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, Java, or Python programming
    • Demonstrated ability to learn new software development practices, languages, and tools
    • Strong spoken and written English language skills
    • Proficiency in database tools (e.g. PostgreSQL MongoDB) and database modelling

    #LI-CK1

    Additional Information

    Relocation Assistance Provided: Yes

    Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.