Adoption Services Customer Success Manager

GE Vernova

5

(9)

TX (Remote)

Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.
  • #GE11GLOBALR3751962EXTERNALENGLOBAL

    Position summary

    e industry adoption best practices and identify key areas of risk in need of focus.

    • Define Change Management Success Plans with action items, owners and dates aligned to 5 key components of software adoption: Governance, Outcomes, Communications, Training and Operations.

    • Facilitate Outcome Workshops to help customers align on key KPI baselines and goals and establish strategies to measure progress against them.

    • Define Continuous Improvement Success Plans which will help customers accelerate their time to value and optimize return on investment.

    • Assist with the development of effective project/program Governance models and cadences to facilitate the execution of software adoption and outcome strategies.

    • Develop Standard Work, tools & templates to improve GED's CSM Adoption Services offering. Collaborate cross-functionally to shepherd customers through the digital transformation lifecycle by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.

    • Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market

    • Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

    • Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

    Required Qualifications

    • Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

    Desired Characteristics

    • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills, a strong knowledge of change management and facilitation skills are required.

      Note:

      To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

    Additional Information

    GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

    Relocation Assistance Provided: No

    #LI-Remote - This is a remote position

    Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.