Lead Engineer- Gas Turbine - Combustion Operability - Product Service Engineering

in terms of accuracy, quality, and timeliness to meet customer needs and business goals

• Lead external communication with customers including the development and introduction of TIL and ETC documentation

• Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews

• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed

• Ensure operational rigor and support to the team on the cases they handle

• Work with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staff

• Develop awareness of global fleet issues and how they might impact regional customers

• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings

• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts

Required qualifications:

• Bachelor's Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience)

• Experience in Field Services, Engineering or Operations with significant gas turbine combustion engineering experience

• Ability to travel globally to customer GT sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically < 10% travel

• Ability and willingness to support off-hours occasionally to support customer issue resolution

• Strong English language communication capability, both verbal and written

Desired Characteristics:

• Experience and proven track record of developing or servicing gas turbines' combustion systems

• Combustion operability and/or HW knowledge for GE fleet knowledge is a plus

• Demonstrated ability to handle multiple tasks simultaneously and drive projects to completion

• Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations

• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers

• Team player with global mindset and ability to work effectively with different cultures

• Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion

• Strong written and verbal communication skills

• Understands business objectives and drives specific tasks required to meet the objectives

• Communicates the business vision effectively in an open and consistent manner

• Displays good interpersonal skills - is accessible and approachable

• Anticipates customer needs and ensures that they are met

• Measures processes and performance through the customer's eyes

• Demonstrated capability to remain calm and collected in challenging/safety related/high-cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.

• Can energize teams through inclusiveness and connection with people

• Builds loyalty and commitment

Additional Information

Relocation Assistance Provided: No