Lead Engineer - Technical Application Engineering

domain expert representing the Product Line

Job Description

Responsibilities and Accountabilities:

• L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other SPRO plat-forms. This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, 3 Series, MM, UR, 8 series and legacy products.

• Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.

• Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports, accountable for re- solving critical cases. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.

• Provide product / applications training on new products and product evolutions for SDSU Teams; develop and update training modules as necessary. Customer training responsibility in selected cases. Train the trainer from regions.

• Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.

• Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.

• Maintain broad awareness of SPRO efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.

• Technical leadership in the power system protection.

• Participate in industry committees and influence evolution of strategic technologies

• Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap

• Work in close collaboration with a multi-site team of experts

• Proficiency with presenting and demonstrating technology solutions to customers

• Collaborative working with other departments and teams in multiple sites.

• Ability to travel (globally) up to 25% of time.

Qualifications & Experience:

• Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline)

• In-depth understanding of protection relay applications in transmission, distribution and industrial domains

• Extensive experience with numerical protection devices

• 10+ years in power system protection, or advanced degree qualification, in lie of less experience

• Fluent in English; an additional language will be a plus

Characteristics:

• Excellent oral and written communication skills.

• Exceptional interpersonal and leadership skills.

• Ability to work in small teams.

• Lead initiatives of moderate scope and impact.

• Ability to work in several projects simultaneously.

• Effective problem identification and solution skill

• Proven analytical and organizational ability.

• High level of flexibility to adapt to continuous changing business needs in support.

Additional Information

Relocation Assistance Provided: Yes