Lead Marine Service Delivery Manager - UK Marine Commercial

rtunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi-million-dollar projects.

Job Description

In this role you will focus on:

• Building new and enhancing existing customer relationships.

• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.

• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.

• Being accountable for the cost control and financial reporting for service orders received.

• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

We are looking for a committed and professional individual with:

• Extensive experience in the customer service industry.

• Must be the customer's advocate.

• Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).

• Multi-tasking and time management skills.

• Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).

• Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).

• Experience of negotiating contracts and claims.

• Permanent Right to Work in the UK and ability to obtain BPSS security clearance

What will make you stand out:

• Engineering background or technical knowledge would be an advantage.

• Prior offshore service account management experience.

• Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.

• Ability to maintain business requirements whilst maintaining customer satisfaction.

You Can Expect From Us:

• A collaborative environment where your input shapes customer outcomes.

• A flexible working culture that respects your work-life balance and individual career goals.

• A competitive compensation package and benefits tailored to your needs, including:

  • Employer pension contribution (regardless of individual contribution)

  • Private Health Insurance

  • Income Protection and Life Assurance

  • 26 days annual leave plus bank holidays

Additional Information

Relocation Assistance Provided: No