Project Management Specialist - Project Mgmt

problems, by phone or e-mail.

• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

• ITO - Presales support, customer inquiries, quote preparation.

• OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.

• Finance Support - Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

• Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.

• Build customer satisfaction through outstanding relationships and communications.

• Work within predefined targets and metrics - KPI oriented.

Qualification / Requirements:

• Bachelor's degree or diploma from an accredited university or college

• At least 3 years of experience in a customer service or sales position

• Strong oral and written communication skills.

• Must be proficient with MS-office

• Knowledge in SAP

Desired Characteristics

• Additional experience working in field activities, Sales Support or Sales Force is preferred

• Established analytical ability

• Knowledge French is an asset

• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.

• Ability to work in a fast paced, high stress environment with multiple simultaneous priorities

• Strong organizational and time management skills

For candidates applying to a Canadian-based position, the pay range for this position is between $65,200.00 - $87,000.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No