Services Specialist 1 - Digital Implementation Services

ry Manager (DM) through close coordination for scope management, schedule, risk management, and quality management.

• Work with Solution Planning and solution deployment

• Able to present product overview to customer and conduct product proof of concept

• Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.

• Support Delivery Manager (DM) to establish Project Execution control: Build effective Work Breakdown Structures (WBS) .

• Manage project team and activities to drive project deliverables

• Communicate effectively with Project Manager, Delivery Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues

• Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer

• Utilize and implement software delivery performance measurement tools and indicators (e.g. Jira burndown charts, qTest)

• Lead the Technical Engineering Team to design, deploy, configure, tuning and testing of GEV transmission and distribution solution to client environments:

  • Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data.
  • Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT.
  • Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
  • Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team.
  • Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
  • Perform use case and client specific testing runs and lead factory and site acceptance testing.
  • Debug software, documenting issues for the testing teams.
  • Analyse and assess data and results of project activities and tasks.
  • Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging.
  • Report on project outcomes and present findings to project partners and stakeholders.

• Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)

• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers

• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables

• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager and Delivery Manager (DM) to communicate with customer.

• Perform product presentation or proof of concept solution to customer

• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.

• Ensure a smooth transfer to maintenance at project end

• Engage in Customer management activities with Project Manager

• Work with Project Manager to report or resolve any process non-conformances in a timely manner

• Additional Responsibilities:

• Technical Leadership of the delivery and implementation of large complex solutions

• Analyze, define and prioritize Business and Functional/nonfunctional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps

• Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery

• Participating & lead technical requirements workshops

• Write and present technical proposals and presentations

• Ability to take ownership of issues and get them resolved using self-driven initiative

Qualification

• Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
• Experience.

  • You have strong electricity industry knowledge, with 3+ years relevant work experience.

  • You will bring strong analysis skills including requirements elicitation and management skills.

  • You understand how to trace a requirement to a design specification and the test plans / cases.

  • You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.

  • You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position