Services Specialist - Customer Contract Management

GE Vernova

5

(9)

Madrid, Spain (Remote)

Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.
  • #GE11GLOBALR3765498EXTERNALENGLOBAL

    Position summary

    mer satisfaction for assigned contracts • Provide both service agreement, and time and material program management • Assist in sales campaigns for new contracts and proposals • Assure timely resolution of customer issues and customer satisfaction for assigned contracts • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams • Function as liaison between internal organizations and customers for assigned contracts •

    • Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

    • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

    • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

    • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

    Required Qualifications

    • For roles outside of the USA- This role requires basic experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

    • For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

    Desired Characteristics

    • Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

      Note:

      To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

    Additional Information

    Relocation Assistance Provided: No

    #LI-Remote - This is a remote position

    Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.