Sr Power System Support Engineer

GE Vernova

5

(9)

United Kingdom (Remote)

Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.
  • #GE11GLOBALR3768763EXTERNALENGLOBAL

    Position summary

    ower System Application and IT support. The position will provide a first point of contact for customers and then will work closely with GE Vernova global teams ( UK, USA) to troubleshoot and resolve all customer issues.

    • Monitor customer cases through the customer call tracking system.

    • Handle out of hours emergency calls routed through the call center.

    • Work with customers to gather information, investigate, diagnose, and resolve issues.

    • Assistance with the installation and testing of patches onto the customer's systems.

    • Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.

    • Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.

    • Communication, performance reporting.

    QUALIFICATIONS:

    Required

    • Strong knowledge in power systems domain, particularly in network modelling, network analysis and SCADA applications.

    • Good programming skills in C or C++ at minimum

      Knowledge of Information Technology

    • Strong troubleshooting & debug skills

    • Ability to read and interpret System and Application logs

    • Strong Customer communication skills

    Education Qualification

    Bachelor's or Masters Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with advanced experience.

    DESIRED:

    • Prior experience with EMS (Energy Management System), DTS (Dispatcher Training Simulator) and Modeling (EMS/DTS/Oil and Gas and Distribution) applications

    • At least 1 year of experience with programming skills in Fortran, C, C++, Java or other related language

    • At least 2 years of experience with Perl, PowerShell and SQL (MSSQL and/or T-SQL) scripting languages;

    • At least 1 year of experience with database operation with Oracle and SQLServer;

    • At least 2 years of experience with Power flow, Fault Location, Isolation and Service Restoration, Load and Volt Var Management and Distribution Operator training Simulator

    • At least 2 years of experience with power systems and/or energy management systems with focus on transmission Network Applications like State Estimation, Contingency Analysis, Optimal Power Flow or Dispatcher training Simulator.

    • Interface and develop relationships with customers on activities within his area of functional expertise.

    • Positive attitude.

    • Strong communication skills.

    • Independent

    • Team player.

    • Prioritize workload effectively.

    • Willingness to accept and promote change.

    • Willingness to follow all applicable job procedures

    • Ability to take ownership of issues and get them resolved

    Additional Information

    Relocation Assistance Provided: No

    #LI-Remote - This is a remote position

    Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.