Sr Power System Support Engineer

GE Vernova

(19)

Wokingham, United Kingdom (Remote)

Why you should apply for a job to GE Vernova:

5/5 in overall job satisfaction

4.9/5 in supportive management

100% say women are treated fairly and equally to men

100% would recommend this company to other women

100% say the CEO supports gender diversity

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Position summary

ower System Application and IT support. The position will provide a first point of contact for customers and then will work closely with GE Vernova global teams ( UK, USA) to troubleshoot and resolve all customer issues.

Monitor customer cases through the customer call tracking system.
Handle out of hours emergency calls routed through the call center.
Work with customers to gather information, investigate, diagnose, and resolve issues.
Assistance with the installation and testing of patches onto the customer's systems.
Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.
Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.
Communication, performance reporting.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position