Strategic Transaction Manager (STM)

es.

• Manage all international shipments into and outside of the U.S., including strong knowledge of shipping documentation, mode of transportation, Incoterms, carrier coordination, logistics cost quoting, and cost ownership.

• Communicate clear, timely, and detailed quote and order status updates to all stakeholders throughout the order lifecycle.

• Support system enhancements, process improvements, and key initiatives impacting parts fulfillment operations, applying sound operational judgment and providing informal guidance as needed.

What you'll bring (Basic Qualifications)

• Advanced experience in Services and Customer Order & Fulfillment operations.

• Bachelor's degree from an accredited university or college or a high school diploma with relevant professional experience.

• Minimum of 6 years of experience within the Services, Customer Order, Fulfillment, or related job family/function.

• Minimum of 5 years of experience in international trade, including import and export of goods

• Proficiency in Microsoft Office Software

• Knowledge of Manufacturing / Sourcing operations.

• Knowledge of Oracle or other ERP

What will make you stand out

• Strong written and verbal communication skills, with the ability to clearly convey order status, risks, and resolutions to stakeholders.

• Demonstrated customer service mindset, acting as an advocate for customer needs and service excellence.

• Ability to manage multiple, competing priorities effectively in a fast-paced operational environment.

• Proven ability to work collaboratively in cross-functional and matrixed organizations, demonstrating strong teamwork and a proactive attitude.

• Strong process orientation and problem-solving skills, with the ability to identify improvement opportunities and act as a change agent.

• Experience supporting system enhancements or operational initiatives related to parts fulfillment or order management.

• Understanding of order management performance indicators, including On-Time Delivery (OTD) and data quality metrics.

• Ability to maintain high standards of order data accuracy throughout the full order lifecycle.

• Ability to read and interpret engineering drawings or technical documentation, with an engineering background or technical qualification considered a plus

Additional Notes: (optional, delete if not needed)

• If your role is 100% remote or a hybrid role, you may add a statement indicating it as an additional note. [Ex: This is a remote position. This is a hybrid role with two days remote and three days in the office.]. This is not a requirement (basic, required, eligibility) for the role, it is part of the description.

Additional Information

Relocation Assistance Provided: No