Technical Application Specialist, P&C Technical Support

GE Vernova

5

(9)

Markham, Canada

Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.
  • #GE11GLOBALR3763081EXTERNALENGLOBAL

    Position summary

    ons to customer for upgrades of obsolete products

    • Maintain accurate records in the quality management and customer relationship management tools (CRM)

    • Identify training opportunities and assume ownership for self-development and training of others

    • Responsible for monitoring and reporting on cases escalated through the entire GE process

    • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes

    • Maintain a status record and update critical case report of open issues for all Tier and Severity type customer issues

    • Monitor and assume leadership resolution responsibilities for tier 3 and tier 4 type cases residing with local team or with product line

    • Participate in product line meetings to present, update and drive resolution for open requests

    • Schedule, lead and prepare customer case summary and metric reports for review with customers on a quarterly basis or as required

    • Identify firmware issues on relays and diagnose with testing

    • Maintain professional demeanor and interact at all levels of customer organization

    • Ability and willingness to travel up to 25% of the time

    Required Qualifications

    • Bachelor's degree in Electrical Engineering or Technology from an accredit university or college

    • Minimum of 5 years of related work experience

    Desired Characteristics

    • Conveys an understanding of industrial and utility protection, control and communications applications

    • Flexible to work on-call, after hours support or modified hours of work to support customer.

    • Minimum 2 years of experience in power system protection and control

    • Experience using GE Multilin Protection and Control products

    • Power system automation and communication expertise

    • Protection and control testing experience using secondary injection methods

    • Ability to perform post fault power system fault analysis and recommend settings or application modifications

    • Hands on expertise in configuring and troubleshooting protection and control systems

    • Experience configuring and troubleshooting 61850 based protection systems

    • Demonstrates practical experience with protective relay settings, features and network communications

    • Work efficiently without direct supervision

    • Strong problem-solving skills

    • Flexible and adaptable; open to change and modification of tasks

    • Able to share ideas and work well in a team environment and takes a proactive approach to tasks - displays initiative

    • Strong organizational & communication skills and a proactive and open approach to conflict resolution

    • Customer focused attitude with proven positive results

    • Demonstrated proficiency in Microsoft Office applications

    Additional Information

    Relocation Assistance Provided: No

    Why you should apply for a job to GE Vernova:

  • 5/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Build your network and connect with other GE employees for professional development via our seven Affinity Networks.
  • We empower our people through coaching and feedback, our talent development philosophy, and even our customizable benefits programs.
  • GE offers many healthcare options; 401(k) plan; tuition reimbursement; adoption resources; employee assistance; and recognition programs.