Technical Support Engineer

training and services support.

• Become an expert in utilizing one of the best customer case management tool - Salesforce, own & deliver the resolution of post-sales technical customer cases.

• Work with & support an international team of GE VERNOVA factory teams based in UK, Canada & India related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.

• Troubleshoot, analyze and resolve complex customer issues remotely and/or at site.

• Travel to site for service delivery when and as required.

• Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.

• Maintain accurate and traceable records works completed and prepare regular reports as and when required.

• Prepare quarterly back-charge reports for factories for warranty work completed.

• Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipments.

• Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.

• Communicate technical support details, project milestones, time & service history sheets, quality & tools/equipment requirements to the service leader.

Qualifications/Requirements

• Degree in Engineering from an accredited university. Major in Electrical Engineering [Power] is preferred.

• Minimum 2 years of experience in power system protection, relay testing, automation, control applications, technical support and services.

• Experience working on protection relays, communication and/or SCADA systems is a plus.

• Proficient in both spoken and written English and Bahasa Indonesia is a must.

• Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.

• Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.

• Able to travel extensively for factory/site testing activities

• Able to work under pressure and meet deadlines

Additional Information

Relocation Assistance Provided: No