CFM LEAP Controls Field Support Leader (E5)

GE Aerospace


Santiago de Querétaro, Mexico


Position summary

Job Description Summary

As an aviation engines controls field support leader, you are responsible of lead the diagnose, planning, execution and monitoring of the resolution of field issue of the CFM LEAP engines family. Also, keep close communication and coordinate with Product Support Engineering and Control Systems to evaluate, plan and manage the introduction of software mitigating solutions.

Your responsibilities range from field and manufacturing investigations strategy definition and leading execution, reproduce and diagnose program's field issues, process excellence execution, control systems technical rigor gatekeeping, tools development, software validation design and execution, discipline formal documentation creation/updates, integration and certification testing support, engineering support to customers, lessons learned leverage, KPI/True North execution assurance, collaboration with sister disciplines synergy (SW/HW), operational definition and tracking as a SW solutions focal point to PM, resources plan and tracking, technical talent and discipline reviews contributor and talent development as mentor.

GE is an Equal Opportunities Employer, committed to developing a diverse workforce and an inclusive working environment. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. A culture of respect and appreciation is promoted, giving all employees the opportunity to realize their full potential.

Job Description

Roles and Responsibilities

  • Contribute with SSMs in defining, developing, communicating, executing, and tracking manufacturing and field investigations, diagnose, milestones, and metrics
  • Strategically define investigations reproducibility, scope, schedules and cost. Lead the investigation management and negotiation with internal and external customers. Define, negotiate, and validate requirements with suppliers. Contribute to program's budget monitoring; communicate and drive mitigation actions when needed
  • Lead program’s technical proficiency and growth from a field and manufacturing investigations' perspective
  • Drive program’s field / manufacturing investigations DEQ and tollgates processes on time execution
  • Gatekeep aviation engineering standards and procedures application
  • Plan EEC SW mitigation fixes and tools development, validation, and verification. Monitor progress and negotiate mitigation proposals when needed
  • Plan, execute and review design assurance, integration, and certification testing. Coordinate and monitor EEC SW validation platforms and support troubleshooting. Perform Change Impact Analysis. Create and update simulation model artifacts.
  • Lead the creation and / or vitality of Design Practices, Design Record Books and Design Templates
  • Support engine / flight test and lead field / manufacturing issues investigations. Monitor progress of engine / flight test support and negotiate mitigation proposals when needed. Bring up to date on business needs; identify and drive opportunities for field / manufacturing and digital tools solutions. Strategically exploit data lake resources (CEOD, SPT, PFR, ATD, DSO)
  • Monitor SW fixed development, customer support, and manufacturing / field issues resolution processes efficiency. Provide engineering support to customers (assess customer data to provide strong technical and business recommendations)
  • Lead retrospective analysis reviews for SW development and implement improvement actions. Design, update and implement process documentation based on Lessons Learned. Drive and monitor technology leverage among discipline
  • Identify, design, and implement Continuous Improvement solutions to issues on Key Performance Indicators (SQDC)
  • Identify and drive synergy opportunities with other aviation teams (HW/SW), aligned to program’s needs and focusing on all Controls and Accessories disciplines’ needs
  • Support and coordinate with upper management, sourcing and talent acquisition on resources needs, including extended team needs
  • Contribute to Annual Technical Talent and Discipline Reviews with program’s technological and business needs, threats, and opportunities
  • Continuously assess Safety and Compliance potential risks and look over mitigating them
  • Periodically contribute to team members performance assessment and feedback
  • Mentor less-experienced discipline members, aligned to strategical growth plan


Required Qualifications

  • Bachelor’s Degree in Control Systems or equivalent
  • Effective written and oral communication skills in English and Spanish
  • English skills: Must be able to maintain a normal day-to-day fluid conversation in English on any topic with few mistakes (mistakes that do not affect clear understanding). Must have fluency, rhythm, and sufficient self-confidence in the language to be able to handle meetings and conversations in a multi-cultural environment
  • Presentation Skills: Ability to communicate with senior leadership and external customers.
  • Demonstrated ability to manage projects across functions
  • Capable of coaching others to accomplish assignments
  • Demonstrated ability in establishing common goals and objectives
  • Demonstrated ability in influencing and shaping team's long-term vision and strategy
  • Sole responsibility across GE of cross functional projects or modules
  • Evaluated in TTR process
  • Experience in EEC Control Systems SW development process
  • Experience contributing to field / manufacturing investigations (SW/HW)
  • Demonstrated experience on CFM products and tollgate process expertise with JVs
  • Demonstrated solid experience with Control Systems SCADE-based programs
  • Demonstrated ability to support compliance flight test campaigns with customers
  • Demonstrated ability to support SW integration testing with customers
  • Demonstrated ability to support engine testing in different platforms (from desktop NPSS to FADEC dry rig)
  • Demonstrated ability supporting field and/or manufacturing events investigations, exploiting data lake resources (CEOD, SPT, PFR, ATD, DSO)
  • Demonstrated experience negotiating and communicating with Engine Systems, SPOCT leader, Product Support, SAE and customers
  • Sound expertise as FTS user and troubleshooter, including scripting functions

Desired Characteristics

  • Demonstrated experience defining control logic requirements and substantiating engineering designs before government agencies and/or ODA
  • Demonstrated experience working with LEAP customers, mainly with Airbus and Boeing propulsion and/or fleet teams
  • Demonstrated experience coordinating CFM on-site team to support FAR33 and FAR25 certification
  • Recognized as Control Systems expert by LEAP SPOCT and Module Leaders

We are looking for enthusiastic a Control Systems engineer who will make the best from the opportunity to lead a CFM program and integrate Controls and Accessories disciplines in a multi-cultural environment, with cutting-edge technologies, towards inventing the future of flight, lifting people up and bringing them home safely.

Additional Job Description

Additional Information

Compensation Grade


Relocation Assistance Provided: Yes

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About the company

Industry: Aerospace

GE Aerospace is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. At GE Aerospace, we believe the world works better when it flies.