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Job Description

As a Field Service Engineer, preferably based in North-West Germany (https://e.g. Schleswig-Holstein, Hamburg, North Rhine-Westphalia, Bremen, Lower Saxony), your role is pivotal in providing exceptional service and maintenance for our additive metal printing systems, including Laser Machines. Here's what you can expect to be a part of:

Key Responsibilities

• System Installation and Maintenance: You will be responsible for the installation, upkeep, and servicing of our advanced additive metal printing systems, ensuring they operate at their best.

• Detailed Documentation: Precision matters, so you'll meticulously document service requirements in line with specifications. Manage and administer customer cases efficiently through our service CRM.

• Customer Empowerment: Guide and support customers in the optimal use of our additive metal printing systems, delivering expert advice and assistance.

• Emergency Response and Preventive Care: Be prepared for emergency visits and proactive maintenance to ensure uninterrupted operations for our clients.

• Operational Excellence: Conduct systematic systems checks, adhering to a well-defined operations framework, and report any quality deviations from machine installations and operations.

• Customer-Centric Approach: Build strong relationships with our customers, ensuring their satisfaction by delivering tailored solutions and exceptional service.

• Adaptability: Respond to the ever-changing demands of various situations, adjusting your approach to maintain top-notch service quality.

• Accountability: Take ownership of your work, ensuring it meets the highest standards of quality.

Required Qualifications

To excel in this role, you should possess the following:

• Service & Field Services Experience: While experience is required, we're eager to help you grow in this role.

• Technical Expertise: You should have a background as a trained electrical or mechanical engineering technician or similar qualification.

• Willingness to Travel: Be ready for travel, ensuring our customers receive the support they need.

• EU Work Permit: Ensure you have the right to work in the European Union.

• Effective Communication: Strong oral and written communication skills in German and English are essential for this role.

If you're ready to embark on a thrilling journey with GE Additive, where innovation and excellence are at the forefront, apply now and be part of our team dedicated to shaping the future of additive manufacturing. Join us in revolutionizing industries and pushing the boundaries of what's possible with metallic additive systems.

We offer ✈️

GE supports and encourages flexible working arrangements, where possible, and recognizes the benefits to employees of having a positive work-life balance. As a new joiner to GE Additive, we are pleased to be able to offer you the following in your benefit fund, which you then can tailor to meet your individual needs:

• company pension plan, supplemental health insurance,
• long service awards, invalidity and death insurance,
• holiday storage and fitness subsidy.

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Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position