Service Engineer

Essential Responsibilities

• Investigation of field events - collecting and analyzing data, investigating root cause and proposing containment and corrective actions.

• Communication with Authority (EASA) regarding recent event and resolutions.

• Preparation and maintenance of documentation for Continued Airworthiness (Service Bulletins, Manuals, Repair instructions).

• Supporting Field Service Engineering with troubleshooting and technical instructions.

• Developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems.

• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.

• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

• Resolving issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

Qualifications/Requirements

• Bachelor's degree in Aviation field, Master's degree preferred.

• Basic experience in the Engineering/Technology & Service Engineering.

• Good ability in prioritizing client needs, delivering exceptional service, and continuously seeking ways to enhance customer satisfaction.

• Good interpersonal and communication skills.

• Fluent in English - both written and spoken.

• Work Visa, in accordance with local regulation, is required.

Desired Characteristics

• Ability to work with Engineering and Technological documentation (Manuals) related to engine maintenance and drive its improvements.

• Engine/Aircraft system mindset to lead or support investigation of Safety and Reliability issues reported from field and shops.

• Basic skills with data analysis - typically failure rates of engine modules and accessories to identify leading indicators.

• Practical mindset for continuous improvement of the Maintenance Services provided in the shop to reduce cost and improve turn-around time.

What we offer

Our benefits above a competitive salary include:

• Annual Bonus

• Monthly contribution 6% from your base salary into your Cafeteria or Pension/Life Insurance/Flexi Pass

• 600 CZK to your Flexipass

• Meal vouchers (100 CZK/per day) fully covered by employer

• 5 weeks of vacation plus 1 paid week off

• We also offer our HealthAhead program, which supports employees in their healthy lifestyle: Fresh vegetable and fruit in the workplace twice a week, contribution to multisport card - so you can do sports every day almost anywhere in the Czech Republic, private gym in the building (just for us).

Additional Information

Relocation Assistance Provided: No