Manager II, Operations Technology Product Delivery


San Francisco, CA


Position summary

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

As the Manager for Product Delivery - Operations Technology, you will be leading a growing portfolio of technical product solutions and the related Technical Product Management team across a diverse set of business capabilities, including those supporting Supply Chain Management, Maintenance, Procurement, and Legal.  The role is centralized within the Operations Technology (OpsTech) team within the IT Enterprise Business Technology organization and will report directly to the Manager of OpsTech. The OpsTech team owns Cruise’s internal operational systems infrastructure. We select, implement, and maintain the applications, platforms, and tools that enable the Central Ops, Market Ops, Procurement, and Legal teams to do their best work. We do this by building world class technical solutions that are prepared to scale, are developed on a common set of data, and are seamlessly integrated.

If you are looking to enable key technology solutions in a capability area that is critical to Cruise’s continued success and growth into new markets, join us. 

What you’ll be doing:

  • Leading a team of Technical Product Managers and Business Systems Analysts through the end-to-end delivery of the product lifecycle from ideation to production support

  • Collaborating with leaders across Supply Chain Management, Global Purchasing, Service Operations, and Legal to develop an IT Strategic Roadmap for each respective area

  • Partnering closely with engineering and solution architecture to incorporate new product enhancements, technical enablement initiatives, and operational support activities into a cohesive technical backlog

  • Delivering continuous transformation by identification and design of both system and process improvements

  • Defining and monitoring key performance indicators (KPIs) for operational reliability predictability

  • Communicating reasonable and attainable deadlines while considering on-going, regular system maintenance such as user management, master data updates, and production support across the portfolio

  • Participating in cross-functional strategic initiatives to identify impact and assist with inbound / outbound integration of other applications

  • Updating necessary documentation, including team wiki pages, job-aids, and training materials when needed

What you must have: 

  • Passionate, thoughtful, team-oriented skilled professional

  • 8+ years of product management experience

  • 4+ years of experience working with Oracle Fusion Cloud, Oracle EBS, or similar ERP platform (https://e.g. SAP)

  • Bachelor’s degree in role related field required

  • Agile delivery mentality with experience working within either Scrum or Scaled Agile (SAFe) frameworks while maximising Jira as a work management tool

  • Experience implementing and running enterprise business systems, preferably within a program-level governance structure

  • Fundamental understanding of operational business activities necessary for fleet or machinery maintenance, including direct purchasing and inventory management

  • Systems-level and operational thinking skills

  • Excellent communication and negotiation skills

  • Ability to adjust, prioritize and re-align delivery in response to changing business needs

  • Experience working with cross-functional teams

Bonus points!

  • Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or equivalent certification

  • Passion for solving complex and ambiguous problems by asking questions, seeking clarification, and partnering with relevant stakeholders

  • Customer-centric

  • Servant leadership

The salary range for this position is $145,200 - $213,400. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

  • Our benefits are here to support the whole you:

  • Competitive salary and benefits 

  • 401(k) Cruise matching program 

  • Medical / dental / vision, AD+D and Life

  • Subsidized mental health benefits

  • Flexible vacation and company paid holidays

  • Healthy meals and snacks available for non-remote employees

  • Paid parental, jury duty, bereavement, family care, and medical leave

  • Fertility Benefits

  • Dependent Care Flexible Spending Account

  • Flexible Spending Account 

  • Pre-tax Commuter Benefit Plan for non-remote employees

  • CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here

  • We’re Integrated

  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

  • We’re Funded

  • GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

  • We’re Independent

  • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

  • We’re Vested

  • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here

  • We’re Safety Conscious

    • We integrate #staysafe, our top priority at Cruise, into our everyday work. Through our Safety Management System, every Cruiser is asked to do their part by reporting any potential issues or hazards they observe and making continuous improvements. You’ll be able to contribute to safety at Cruise, no matter your job function or title.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the https://U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.