BrightDrop Solution Implementation Analyst

Job Description

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions - from electric vehicles, to ePalletsandsoftware that leverages real-time data todrive intelligent optimizationsfor e-commerce. To deliver on our mission we are growing fast and building a team, based inPalo Alto,with offices in Atlanta and Detroit,that is customer-focused, agile and passionate about innovating for a more sustainable future.

From engineering to product managementandoperations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you'll join us.

The exponential growth of e-commerce coupled with increasing end-customer demand for rapid delivery and an evolving regulatory environment present both an opportunity and challenge for logistics and other commercial companies, who currently don't have optimal solutions that meet their needs. With this in mind, GM has established a new BrightDrop business unit that provides an innovative approach to enable the efficient, multimodal movement of goods through an integrated product suite that leverages connected and electrified commercial vans, first to last mile delivery solutions and real-time fleet and asset management services.

In order to meet business objectives, the BrightDrop's Customer Success team is looking for a Solution Implementation Analyst, e-commerce, to develop and execute all demonstration and rollout activities towards the achievement of profitability and growth for the entire BrightDrop portfolio.

In 2023, we will be focusing on the grocery industry. We are looking for candidates who have experience in the grocery industry at the Corp. level, e-commerce business operations, KPI's and efficiency roles as it relates to in-store operations.

Responsibilities

• Lead customers during the product evaluation phase of BrightDrop products

• Own all customer onboarding activities associated with product evaluations and rollout

• Provide on-site training of both software and hardware products to end users

• Provide on call support during evaluation and rollout phases to answer questions and provide troubleshooting steps to resolve issues as necessary

• Serve as a product subject matter expert during product evaluations and rollout

• Immerse yourself in your customer's business to actively identify additional use cases for BrightDrop products

• Actively participate in customer's on-site business activities with the goal of driving user adoption of BrightDrop's products

• Partner with Sales team to establish KPI benchmark and success criteria for product evaluations

• Drive issue resolution both internally and externally to remove barriers that prevent user adoption of BrightDrop products

• Provide on site customer support during the demonstration / evaluation process as needed

• Lead process evaluation and recommended steps to integrate BrightDrop products into customer's standard operating procedure.

• Ensure effective follow up both internally and externally is practiced on a timely basis

• Design and/or refine demonstration strategy that will scale to support rapid growth of interest from customers

• Summarize demonstration experience and results per customer location/event

• Monitor and report on product usage, issues, and customer feedback & report to necessary stakeholders

• Communicate customer product requests to BrightDrop Product Team for roadmap consideration

• Ensure proper maintenance and delivery of demonstration units

• Provide regular updates on evaluation performance metrics to internal stakeholders & customer

• Remain proficient regarding updates to products, services and processes

Additional Job Description

Requirements:

• 3+ years in a customer facing product specialist role

• Grocery Experience at a Corp. level

• Bachelor's degree or equivalent experience

• A valid driver's license and ability to pass a DOT physical

• Must be able to travel up to 75% within the United States and Canada (some weekends and holidays may be required)

Desired Skills:

• Experience in electric vehicles, logistics, e-commerce grocery, and/or campus operations preferred

• Strong organization and planning skills

• Ability to balance conflicting priorities while maintaining effectiveness

• Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly

• Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization,comfortable with ambiguity

• High degree of computer skills to develop, maintain, and analyze data; skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications

Compensation:

• The expected base compensation for this role is: (69,408 - 113,244 USD Annual). Actual base compensation within the identified range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.