CDAO - Business Facing Data Analytics Team Lead

About GM

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To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

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Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Within GM, Global Connected Services (GCS) and Customer Experience (CX) focus on providing world class customer experiences and maximizing the value delivered by connected vehicle services such as OnStar, SiriusXM and the MyBrand App. The Chief Data & Analytics Office (CDAO) operates to provide analytics, data and business intelligence support to businesses across the company. At the intersection of these two, the CDAO business facing team leverages both business and technical knowledge to deliver value to CX and GCS. This position will partner with the business to deliver data and analytic support GCS sales and marketing initiatives. A critical component of the role is to deliver insights that enable strategic decision making and future investment.

Additional Job Description

Roles and Responsibilities

• You will be responsible for KPI measurement, including frequent updates to the business unit, quantifying the impacts of new initiatives, root causing changes in performance, working with IT to ensure accuracy of data, and frequent ad hoc analyses
• You will help create work related to strategy, roadmap, critical metric definition, reporting and dashboards.
• You will support analytical projects from conception to completion with high velocity and quality, be cognizant of status, roadblocks and pace of project throughout and escalate as necessary to ensure success and on-time delivery to business partners.
• You will partner with business stakeholders on a daily basis to identify critical business needs, and perform data analysis to support
• You will 'tell the story' within the data, clearly communicating findings to enable strategic and operational decisions, and making recommendations on further actions
• You will mentor others, and develop the technical and analytical skills of junior team members
• You will continuously identify new solution trends and develop the skills for self and enable the practice to build the skills.

ADDITIONAL JOB DESCRIPTION

Required Qualification:

• 7+ years of experience translating business needs to analytic solutions, influencing decisions through turning raw data into compelling stories, and completing the project life cycle through achieving measurable outcomes.
• 3+ years of leadership experience leading an analytics team
• Proven experience working with complex data and analytics projects as the primary liaison with business partners/leaders
• A proclivity for quantitative concepts, including academic/professional experience in one or more of the following fields: computer science, mathematics, finance, statistics, physics, engineering, biostatistics, cognitive or neurosciences, behavioral economics, econometrics
• Ability to develop & maintain relationships with business stakeholders, partially through accountability, following up on requests and delivering on commitments. Ability to collaborate cross-functionally to ensure project success.
• Thrives in a collaborative atmosphere and believe in the power of innovation through differing viewpoints
• Ability to quickly ramp up on new domains and understand business needs
• Strong business domain knowledge - customer experience, contact center performance, business analytics, sales/marketing analytics
• Expertise in creating consumption data assets and deploying reports using BI tools such as Tableau, PowerBI or Cognos
• Expertise in programming languages such as SQL, Python or R
• Bachelors' Degree or equivalent work experience

Preferred Qualification:

• Advanced Analytics: Hands-on experience with predictive modeling, segmentation, AI/ML and other advanced methods.
• Analytical experience in supporting a subscription business
• Advanced degree in a quantitative field

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.