Claims Product Manager

About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. Does making auto insurance fairer, more transparent and beneficial for our customers sound appealing to you? Does the volume and breadth of our data get you excited? If so, we may have the role you are looking for.

Job Description

• Manages product lifecycle from conception to release, iteration and maintenance, driving the right product for the customer experience while prioritizing work in backlogs to ensure delivery to expectations
• Leverage resources to gather data and customer information to support formulation of product strategy and enhance competitive intelligence.
• Develop claims product strategy recommendations, as well as dashboards and metrics.
• Proven track record of experimentation and measurement
• Experience managing complex, multifaceted and multilayered projects
• Proven ability to build collaborative relationships in a complex, multi-divisional, geographically dispersed business organization
• Analyze and evaluate key product performance metrics to form recommendations regarding market opportunities and product enhancements.
• Accountable for financial, regulatory, and operational risk management related to the product, prioritizing closing any gaps or findings.

Additional Job Description

Minimum Job Qualifications:

• 5+ years P&C insurance claims or related industry experience including working knowledge of insurance regulatory and compliance requirements
• 2 or more years direct product and/or process management experience
• Advanced Office skills required and working knowledge of other product productivity tools such as Jira, etc.
• Proven ability to appropriately advise and interact with senior-level leaders
• Strong ability to grasp complex issues facing the company quickly and understand the nature of the business and the competition
• High level of interpersonal skills (oral, written, and presentation) to work effectively with a variety of different groups, and a strong commitment to teamwork and partnerships
• An ability to effectively communicate complex information clearly and concisely with both business and technical teams
• Agile and able to deal with ambiguity in a fast-paced environment while maintaining a business owners mindset
• Experience gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics, and build reports
• Highly organized and able to prioritize and work to tight deadlines
• Able to simplify and improve inefficient or unnecessarily complex processes
• Advanced experience in creating product briefings.
• Proven track record for implementing innovative ideas.
• Experience forming strategic partnerships to deliver unique customer experiences & capabilities
• Experience with omni-channel interaction data to include, but not limited to: call center operations and digital interaction flow-thru
• Adaptable to continuous change

Preferred:

• Safe Agile certified
• Project or Product Management certified
• Understanding of the E2E insurance auto product lifecycle
• Experience with telematics application in the claims experience

• Familiarity with granular telematics data to include creation sources and event derivation

Education

• Bachelor's Degree in Business or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.:

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.