GBST Payment and Billing Analyst (Night Shift)

General Motors

3.6

(58)

Taguig, Philippines

Why you should apply for a job to General Motors:

  • 53% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 89% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Work Appropriately philosophy gives employees the flexibility to work where they can have the greatest impact to achieve their goals.
  • Our future is all electric and we aspire to zero tailpipe emissions by 2035.
  • Paid Family Leave provides employees up to 12 weeks of paid time off to support a new child or care for relatives with a health condition.
  • #JR-202407093

    Position summary

    Job Overview:

    The role of the eMSP Billing & Reporting Analyst encompasses eMSP Public Charging customer refunds, payment adjustments, and assistance with reporting & reconciliation for GM and CSO's. The purpose of this collaboration is to ensure efficient and accurate handling of financial transactions, enhance customer satisfaction, and maintain financial compliance. The analyst is required to perform manual customer refunds, adjustments, and exceptions, and preparing GM and seller reports for payment reconciliation.

    Primary functions:

    1. Customer Billing Support

    • Refunds

    • Adjustments

    • Exceptions

    2. Public Charging Reporting & Reconciliation

    • Assist Finance & Accounting with reporting & reconciliation between CSO & Adyen

    • Assist Finance & Accounting with reporting & reconciliation with Adyen

    Key Responsibilities:

    • Process manual customer refunds, adjustments, and exceptions in accordance with established policies and procedures.

    • • Review and analyze payment transactions to identify discrepancies, errors, or potential fraud.

    • Collaborate with internal teams, such as EV Concierge and Finance, to resolve payment-related issues and provide exceptional customer support.

    • Maintain accurate records of refund transactions, adjustments, and exceptions, ensuring proper documentation and adherence to compliance requirements.

    • Assist in the reconciliation of payment data, ensuring accuracy and completeness.

    Additional Description

    Qualifications and Experience

    • A Bachelor's or Master's degree in Business, Finance, Accounting, Engineering, IT or related field

    • Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

    • Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results

    • Internal controls experience and knowledge is preferable.

    • Experience in developing training manuals and conducting training is preferable.

    • Affinity with technology and/or familiarity with analytics tools and techniques

    • Highly motivated and willing to learn and take on new challenges

    • Excellent written and verbal communication skills

    • The candidate should be proficient in Power BI development, including report and dashboard creation.

    • Highly proficient in Microsoft Office applications

    Important: Must be willing to work hybrid on NIGHT SHIFT.

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards | Benefits Overview

    From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

    Equal Employment Opportunity Statement (U.S.)

    General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Accommodations (U.S. and Canada)

    General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Why you should apply for a job to General Motors:

  • 53% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 89% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Work Appropriately philosophy gives employees the flexibility to work where they can have the greatest impact to achieve their goals.
  • Our future is all electric and we aspire to zero tailpipe emissions by 2035.
  • Paid Family Leave provides employees up to 12 weeks of paid time off to support a new child or care for relatives with a health condition.