Team Leader - Service Delivery

Job Description

Hybrid: This position does not require an employee to be onsite full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires the employee to report monthly.

CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, customer service information, and special tools. This leader is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering projects within their specific function. Additionally, you will coach, mentor, and develop the team's skills as we transform our culture.

Responsible for handling various engineering projects, processes, budgets, and timelines and making any necessary adjustments to ensure successful completion. Provides direction in the development, validation, and implementation of common information across all vehicle platforms. Work to improve Workplace of Choice environment.

• Lead, guide and develop a team of Aftersales Engineers

• Provide technical leadership and develop work assignments that appropriately challenge team members

• Assess critical skills for all employees and support plans to address gaps

• Identify and provide leadership to continuous improvement opportunities and ideas

• Model and cultivate desired core values and behaviors to create a positive and engaging culture within their team

• Communicate between regions to help facilitate the global deliverables

• High level analytical ability where problems are unusual and complex

• Support other Customer Care and Aftersales (CCA) teams including: engineering, warranty center, technical assistance, service training, brand quality, assembly plants, field support, marketing, purchasing, supply chain, warehousing, etc.

Additional Job Description

Basic Qualifications:

• Bachelor's Degree in engineering, Automotive Technology, or equivalent experience

• Ability to lead a team to support organizational and technical objectives.

• Knowledge of vehicle systems and components

• High level of interpersonal skills, self-starter, results driven, strategic and innovative mindset

• Navigate successfully in the global environment, understanding diversity, equity, and inclusion

• Excellent verbal and written communication skills.

Preferred Skills & Experiences:

• Previous leadership and program management skills

• Automotive service parts experience at the wholesale or retail level

• Working knowledge of automotive service practices and procedures

• Hands on experience in automotive diagnosis and repair

• Manufacturing or vehicle engineering experience

• Knowledge of electric vehicles

• Design for Six Sigma (DFSS) Certification or Operational Excellence (OpEx) experience

• Proficient with Microsoft Office software

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.