Tech Strategist In-Vehicle User Experience

About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Do you have a passion for problem-solving and storytelling? Are you obsessed with studying, understanding and responding to customer needs? Do you live and breathe new technologies and know how to apply them to enable the best user experience? Then imagine what you can do working with a like-minded, multi-disciplinary team.

General Motors' UX Strategy humanizes mobility by ensuring our in-vehicle experience fulfills customer needs and stays competitive.

We're looking for a Tech Strategist to define optimal in-vehicle technologies to enable GM to go beyond meeting basic customer expectations. You will help create differentiated, innovative, emotional experiences between the customer and the vehicle. The Tech Strategist will play a lead role on our user experience team through research, design strategy development, product definition and concepting.

We're looking for a hands-on go getter who is willing to roll up their sleeves and work with the team. Together, you and our Tech Strategy Lead, will work with a multidisciplinary team in UX research, product design, competitive intelligence, engineering, and business leadership to successfully move from early stage concepts to delivery for vehicles set to be released in the next 3 to 5 years

Additional Job Description

Responsibilities

• Support our Lead Tech Strategist
• Leverage talent in tech strategy, user experience strategy, customer insights, market insights, competitive intelligence and product and/or service design into an actionable strategy and execution that will delight and serve customers
• Stay on the cutting edge of technological advancements across verticals
• Collaborate closely with team members to craft a world-class user experience across products and platforms, championing usability and human-centered design
• Participate in workshops and collaborative strategic activities with stakeholders and users
• Collaborate with teammates to design and conduct stakeholder and user research; capture problem definitions in a variety of forms and models, including personas, scenarios, and requirements
• Create deliverables and presentations to communicate your work
• Contribute to the continued evolution of the team's workflows and processes to further improve quality and performance
• Balance customer needs, technical constraints, and business objectives to solve problems effectively

Key Characteristics

Empathy:You are curious about how other people work, live, and think, you will enjoy meeting the customers of our products, and thinking about technology by visualizing yourself as one who will use it.

Perspective: You understand the newest technology itself is not the end goal. It is only valuable when it enables a solution to a customer need or want.

Creativity:You can generate numerous potential solutions to a problem, screen out bad ideas and identify good ones, and brainstorm without ego or attachment to any particular idea.

Superb communication skills:You can communicate broad concepts as well as fine detail through written and graphical media.

A quick study:You can understand systems and processes, both in software and in the real world. You will be able to digest and understand the many complex factors that govern vehicle design, from social and peer norms, to a multinational regulatory environment.

Outstanding collaboration skills:You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.

Comfort with ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears easily, and can decide and act without having the total picture.

Requirements

• 3+ years of experience creating technical solutions for digital interfaces, large scale websites, or complex software applications across a range of channels (web, mobile, in-vehicle, etc.)
• Bachelor's degree in Technology, Experience Strategy, Interaction Design, HCI, Product Design, or related studies
• Ability to identify and apply technology to achieve design goals and to combine vision with strong creative and tactical planning
• Demonstrated experience in developing dynamic presentations in support of strategies
• Strong portfolio with work samples showcasing expertise in user experience strategy, craft, and depth of thought, with a focus on identifying and implementing technology
• Open to feedback, knows how give and receive criticism, and how and when to defend strategic decisions
• Experience in working across organizational boundaries to define, manage, and prioritize work
• Experience incorporating research into the strategic process, including contextual inquiry, usability testing, heuristic evaluation, etc.
• Strong written, visual, and verbal communication skills

Preferred Qualifications

• Master's degree in Technology, Experience Strategy, Interaction Design, HCI, Product Design, or related studies

• Knowledge of design thinking methods and track record of successful application

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.