Technology Lead ANZ

General Motors

3.6

(58)

Port Melbourne, Australia

Why you should apply for a job to General Motors:

  • 53% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 89% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Work Appropriately philosophy gives employees the flexibility to work where they can have the greatest impact to achieve their goals.
  • Our future is all electric and we aspire to zero tailpipe emissions by 2035.
  • Paid Family Leave provides employees up to 12 weeks of paid time off to support a new child or care for relatives with a health condition.
  • #JR-202412533

    Position summary

    n requires you to have strong project management methodologies, a general knowledge of automotive retail and service and sound understanding of digital process flows.

    Your responsibilities include:

    Cadillac D2C Digital Retail Platform

    • Lead the development, deployment, sustainment, and scaling of Cadillac ANZ's digital experiences in partnership with 3rd party partners. This includes:

      • Scaling of Cadillac's global configurator and account experience in partnership with ANZ functional teams and local market-specific regulatory and experience requirements.
      • Continuously monitoring features and identifying future enhancements.
      • Partnering with multiple different stakeholders, this includes: Cadillac Marketing to enable seamless CRM integration. Local Cadillac and global GM teams to achieve seamless hand off between digital environments and with legal teams on Privacy and Consent requirements.
    • Support collaboration with other GM regions on UX and brand to achieve standardised experiences where regulations and customer journey objectives align between markets.

    • Support the development, deployment, and sustainment of Cadillac ANZ's back-end systems in partnership with 3rd party partners.

    • Contribute to regular status report outs with local and regional GM teams.

    • Foster cross functional partnership (aftersales, marketing, warehousing, etc.) as well as working relationships with 3rd parties.

    Cadillac Aftersales Platform & Facility Technology

    • Support and execution of the development, implementation, and sustainment of:

      • Cadillac ANZ's online aftersales experiences,
      • Technology relating to Cadillac ANZ's service lane platform,
      • Technology relating to Cadillac ANZ's service partner integration as required and deemed feasible.
    • Collaborate with GM regional stakeholders, and GM ANZ's aftersales stakeholders to execute in-facility digital services for delivery of service lane and warranty requirements, including audio visual, network and security infrastructure.

    Cadillac Retail & Activation Technology

    • Collaboration with GM global experts to oversee the strategy and deployment of in-store digital experiences and technology.

    • Act as local point of contact for Cadillac ANZ Retail Network and 3rd party suppliers in relation to Cadillac ANZ's store experience fit out.

    • Support pop-up activation technology strategy and deployment as required in partnership with Cadillac Marketing and appointed agencies.

    • Support synergies with GM global in-store technology, part taking in lessons learnt and best practice forums with other regions.

    Business Admin, Partnership & Future Strategy

    • Act as key point of contact for 3rd party technology suppliers, including management of transactional administration and invoicing.

    • Support deliverables as defined by leadership in Finance on capital expenditure and operational spend forecasts during project rollout and invoicing activities (project tracking).

    • Take a local support and execution role in testing and escalation for all digital solutions deployed for Cadillac ANZ.

    • Take a local support role in consolidating lessons learnt from retail and service facility roll out with view to scale. Support strategy development for network expansion, particularly from a customer experience technology perspective.

    • Support related IT system projects as defined by CX / IT teams.

    About Us

    Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

    This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.

    About You

    You're experienced in managing projects within a regional and global environment and have had similar operational project-based IT roles in the past. You show a passion for the automotive industry, particularly in the luxury space and have strong initiative, teamwork and communication skills.

    We are looking for someone who:

    • has excellent relationship management skills - the ability to foster and sustain effective relationships with many different stakeholders internally and externally.

    • has strong influencing skills - the ability to appropriately and respectively persuade and influence others to consider and adopt digital solutions.

    • has strong project management, planning and report our skills - the ability to develop accurate scoping documents, work plans and tracking documents within the context of complex cross functional programs.

    • Has an aptitude for taking a forward looking/innovate now perspective on digital solutions.

    Additional Description

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards | Benefits Overview

    From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

    Equal Employment Opportunity Statement (U.S.)

    General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Accommodations (U.S. and Canada)

    General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Why you should apply for a job to General Motors:

  • 53% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 89% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Work Appropriately philosophy gives employees the flexibility to work where they can have the greatest impact to achieve their goals.
  • Our future is all electric and we aspire to zero tailpipe emissions by 2035.
  • Paid Family Leave provides employees up to 12 weeks of paid time off to support a new child or care for relatives with a health condition.