#JR-202425162
role develops into a key role as a subject matter expert in all aspects of warranty processing and procedures.
As warranty and processing analyst, some of your main activities will consist of:
Monthly Reporting
Pull data from Warranty toolkit for each dealer to get the labor time data
Integrate Cognos reports into ad-hoc charts for all operations in Mexico and Central America and Caribbean
Create Top 50 labor operation report
Create monthly audit report for Warranty Labor Rate changes
Create the GM Central America and Carribean Warranty Payment Detail file
Audit the Warranty Excellence Program for Mexico
Audit the Service Excellence Program for Central America and Caribbean
Focused Analytics
Create ad-hoc reports from Warranty data
Create programming codes for Big Data management (millions of data records)
Pull and manipulate excel files for warranty data to find transactions patters
Occasionally pull data for legal requests
Provide coaching to dealers in terms of Warranty transactions
Recommends solutions to problems
Process Suspended transactions
Pull suspended transactions out of warranty system using SAP
Analyze suspended transactions to determine reason they couldn't be processed
Have updates done of required and reprocess suspends or reject back to dealer with reason
Track Warranty Spend Objectives
Track monthly spend and provide weekly tracking
Contemplate part price increases and warranty labor rate changes into final results
Search for price reduction in warranty parts or parts that are mostly used to pay warranty transactions
Additional Description
Qualifications
Required
Bachelor's Degree: Industrial Engineer, Logistics Engineer, Electrical Engineer, Mechatronic Engineer and all Engineering related or Economics.
Big Data Management: Use of R Studio, Power BI, Knime
SAP experience
MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
Statistical knowledge and data interpretation
Excellent communication skills and time management
English level: upper intermediate
Ability to create budget reports, forecast and track expenses
Required experience in similar position: 1 to 3 years.
Preferred
Knowledge and experience in vehicle components and repairs
Data mining experience
Field experience with dealers
Competencies
Strong customer focus
Results oriented
Self-motivated and self-directed
Excellent oral and written communication
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
Remember to attach your CV when applying to this vacancy.
Just so you know...diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
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